Sr. Customer Success Engineer, EMEA

About the role

Censys provides comprehensive internet intelligence to global organizations. This role focuses on ensuring our strategic clients achieve maximum value from our platform. You will act as a primary technical point of contact, guiding customers through implementation and ongoing use.

Key facts

What you'll do

• Guide customers through the entire lifecycle, from initial setup to full adoption, acting as their main technical resource.
• Address and resolve customer inquiries and technical challenges, escalating critical issues when necessary.
• Proactively identify potential issues affecting customer success and develop plans to resolve them quickly.
• Lead technical aspects of customer implementations, from discovery to go-live.
• Assist customers with integrating Censys into their existing workflows and tools, such as Splunk, Jira, and ServiceNow.
• Translate customer business needs into effective technical solutions using our platform.
• Provide feedback to Product and Engineering teams based on customer interactions and observed trends.
• Mentor other Customer Success Engineers and help refine internal support processes.

Requirements

• A minimum of 4 years in a technical, customer-facing position, preferably in cybersecurity SaaS.
• Demonstrated ability to manage complex customer relationships and drive technical results.
• Solid understanding of security tools, cloud environments, and network protocols like SSL/TLS.
• Strong programming skills in Python and experience with REST APIs.
• Ability to influence stakeholders and collaborate effectively across different departments.
• Excellent communication, problem-solving, and organizational abilities.
• Comfort working independently in a dynamic, fast-growing company.
• A proactive and resourceful approach to problem-solving with a strong customer focus.

Nice to have

• Experience with cloud connectors.

Skills & tools

• Python
• REST APIs
• SSL/TLS
• Splunk
• Jira
• ServiceNow

Practical notes

• The annual base salary for this position is between £93,000 and £107,000, with additional bonus and equity.
• Benefits are available from the first day of employment, including health, vision, and dental coverage, and a 401k match.
• This is a fully remote position, requiring candidates to be based in or near London, United Kingdom.