Customer Advocate, Vending Machine

About the role

You will serve as the primary point of contact for customers visiting our car Vending Machine location. This role focuses on delivering a positive pickup experience while managing administrative tasks and ensuring the site operates smoothly.

Key facts

What you'll do

• Host customers at the Vending Machine site to facilitate vehicle pickups.
• Manage vehicle documentation and update internal tracking systems with detailed notes.
• Resolve minor technical issues and answer customer inquiries regarding the vending process.
• Perform vehicle detailing and load or unload inventory into the Vending Machine.
• Maintain a clean and safe work environment, including both indoor and outdoor areas.

Requirements

• Minimum 2 years of experience in a customer-facing role.
• Must be at least 21 years of age with a valid driver's license and a clean driving record.
• Ability to lift, carry, push, or pull up to 50lbs.
• Capability to stand, walk, and perform physical tasks like kneeling, squatting, or climbing for 8+ hours.
• Proficiency in reading, writing, and speaking English.
• Must obtain a Notary commission in your local jurisdiction within 90 days of hire.
• Must be able to satisfy state requirements for accessing DMV, title, and registration systems.

Skills & tools

• Customer service and communication
• Administrative documentation
• Basic technical troubleshooting
• Physical endurance for outdoor and indoor labor

Practical notes

• Starting pay is $22/hr, with a performance-based increase to $22.50/hr at 3 months and $23/hr at 6 months.
• The Careers Not Jobs program offers merit increases of $0.50 every 90 days, with a potential to reach $24/hr within the first year.
• Benefits include 401(k) with company match, 7.5 days of paid time off, Carvanafit Wellness Program, and mental health support via Supportlinc.
• This position does not offer visa sponsorship.
• Carvana is an equal opportunity employer.