Senior Manager, Titling Operations

About the role

Caribou Financial is hiring a Senior Manager to oversee the Titling Operations department during a period of growth in lending activity. This position centers on leading a team of titling professionals while driving operational results. You will own both people management and process execution for the department.

Key facts

What you'll do

• Lead, coach, and grow a team of titling specialists, supervisors, and support staff through regular feedback, clear expectations, and performance management in coordination with People Operations
• Build onboarding programs that accelerate new hire productivity and create development pathways for high performers
• Drive team results against lien perfection rate, queue age, and throughput KPIs while conducting queue audits to catch issues before SLA breaches
• Coordinate scheduling across internal employees and vendor partners, and handle escalated cases involving customers, lenders, or state jurisdictions
• Refine and enforce standard operating procedures, pinpoint workflow bottlenecks, and implement changes that improve speed and accuracy
• Work with the Director of Titling Strategy and Compliance to translate state-by-state regulatory changes into training materials and daily processes
• Oversee day-to-day vendor relationships for titling services, flag performance concerns, and ensure external partners meet SLA commitments

Requirements

• 7+ years working in a high-volume, document-heavy, regulated environment such as auto titling, mortgage, auto lending, or insurance operations
• 2+ years managing teams of 10 or more people with accountability driven by defined KPIs, structured one-on-ones, and formal performance processes
• Track record of hiring, onboarding, and developing frontline specialists and supervisors in a metrics-focused setting
• Strong instincts for process improvement with ability to spot inefficiencies, redesign workflows, and make changes that last
• Skilled at problem-solving and de-escalation for complex operational issues and escalations from vendors or customers
• Clear written and verbal communication for working across internal teams and external partners including lenders, vendors, and jurisdictions
• Highly organized with ability to build structured daily workflows, track KPIs, and deliver against SLAs
• Proficient in Google Workspace and able to work across multiple systems while adapting quickly to changes
• High school diploma or GED required

Nice to have

• Direct auto titling experience
• Bachelor's degree

Skills & tools

• Google Workspace
• KPI tracking and SLA management
• Vendor coordination
• Multi-state regulatory compliance translation
• Queue management and audit processes

Practical notes

• Salary range: $105,000 to $130,000
• Annual performance-based incentive eligibility
• Equity options included
• 401(k) retirement plan
• Flexible Time Off policy and 100% paid parental leave
• Medical, dental, and vision plans with high employer subsidy
• Fully company-paid mental health coverage, disability, and basic life insurance
• Optional HSA with company contributions, FSA, supplemental life and health, legal, and pet insurance available
• Up to $1,000 annually for professional development
• Employee referral program
• Pre-employment background check required
• Position requires consistent attendance and active engagement throughout scheduled shifts