Team Lead - Account management

About the role

We are hiring a Team Lead for our Account Management division to oversee commercial growth and restaurant partner relations within the UAE. You will guide a team of account managers to hit targets while fostering long-term business success.

Key facts

What you'll do

• Manage, mentor, and train a team of account managers to ensure high output.
• Manage and expand major strategic partnerships within the UAE Food sector.
• Review commercial data to find performance trends and growth areas.
• Define team KPIs and track progress against these goals.
• Work with product, operations, and marketing departments to improve partner services.
• Negotiate commercial agreements and execute projects that boost partner satisfaction.
• Act as the primary Careem representative for major restaurant groups and external stakeholders.

Requirements

• 6+ years of professional experience in sales, partnerships, or account management, preferably in food delivery, e-commerce, or tech.
• 2+ years of experience leading teams and developing staff.
• Ability to turn complex data into clear, actionable business strategies.
• Strong negotiation and communication skills.
• Experience coordinating with multiple internal departments in a rapid work environment.
• Must be based in Dubai with the ability to travel within the UAE.
• Proficiency in English.

Nice to have

• Fluency in Arabic.

Skills & tools

• Account management
• Team leadership
• Commercial strategy
• Data analysis
• Stakeholder management
• Negotiation

Practical notes

• Work schedule: 4 days in the office and 1 day from home.
• Flexibility: 30 days of remote work per year from any location globally.
• Time off: Unlimited vacation days.
• Benefits: Healthcare coverage and fitness reimbursements for gym memberships or training classes.