Senior Product Operations Specialist

About the role

You will manage the full release cycle, funnel performance, and marketing technology strategy for Careem Pay. This position serves as the operational core of our fintech product, requiring a focus on data-driven decision-making and an AI-first approach to optimize customer touchpoints.

Key facts

What you'll do

• Direct go-to-market strategies and product launches from development through to full-scale release.
• Analyze user funnel data to influence and shape the product roadmap.
• Configure and manage customer touchpoints both inside and outside the Careem application.
• Oversee growth assets across the super-app, including widgets, banners, shortcuts, vertical tiles, and Careem Plus loyalty surfaces.
• Maintain a precise asset calendar to ensure all channels remain targeted and aligned with growth goals.
• Execute rapid experimentation cycles with high operational rigor.
• Act as the central point of contact between Engineering, Product, Marketing, Growth, and Loyalty teams.
• Collaborate with analytics teams to design experiments, manage holdout groups, and measure incrementality.
• Coordinate with creative units to ensure all assets are brand-compliant and deployed on schedule.
• Document all operational configurations, processes, and audience segment definitions.

Requirements

• Minimum 3 years of professional experience in growth operations, product operations, or digital marketing operations.
• Demonstrated ability to build scalable processes for growth assets, covering the entire lifecycle from briefing to post-launch review.
• Proficiency in analytics platforms like Amplitude and a deep understanding of audience segmentation and customer lifecycle management.
• Advanced SQL skills, including the ability to write complex queries and perform independent data analysis.
• Strong project management capabilities to handle multiple workstreams simultaneously.
• Clear communication skills with the ability to influence stakeholders and present to senior leadership.
• Active interest in applying AI tools to solve operational and analytical challenges.

Nice to have

• Previous experience in fintech, loyalty programs, or super-app environments.

Skills & tools

• SQL
• Amplitude
• Product Lifecycle Management
• Data Analysis
• Project Management
• Martech Operations

Practical notes

• Work schedule includes 2 days in the office and 3 days remote for tech individual contributors.
• Employees may work remotely from any country for 30 days per year.
• Unlimited vacation policy.
• Benefits include healthcare coverage and reimbursements for fitness activities, gym memberships, and training classes.