Technical Customer Success Manager

About the role

This position combines strategic relationship management with deep technical understanding to help customers succeed with Camunda's agentic orchestration platform. You will act as a trusted advisor, guiding clients through their process automation journeys and ensuring they achieve maximum value from their investment.

Key facts

What you'll do

• Build and maintain strong relationships with key customer contacts.
• Support new clients in setting up the product, adopting features, and reaching initial value milestones.
• Develop personalized success plans by understanding customer objectives, use cases, and success metrics.
• Promote the adoption and advancement of process orchestration capabilities using Camunda's established methodologies.
• Coordinate with Consulting, Support, and Engineering teams to address product and service needs.

Requirements

• 2 to 3 years of experience in customer success, technical account management, or solutions engineering.
• Solid grasp of software development principles, cloud computing, and DevOps practices.
• Excellent communication abilities to explain complex technical topics to various audiences.
• Skill in leading discussions with both technical and business stakeholders.
• Demonstrated ability in strategic thinking, problem-solving, and adapting software solutions to client requirements.

Nice to have

• Experience with enterprise technology architectures, including modern solution designs like microservices, event-driven systems, and Kubernetes deployments.
• Certifications in areas such as Kubernetes (CKAD/CKA) or cloud platforms (AWS Solutions Architect, Azure Solutions Architect).
• Experience managing significant customer projects, including documenting use cases, timelines, risks, and key performance indicators.

Skills & tools

• Camunda Platform

Practical notes

• Visa sponsorship is not mentioned for this role.
• The role is fully remote.
• Benefits include a home office budget, co-working space support, flexible time off, annual company events, team offsites, mental wellbeing support, a lifestyle spending account, retirement plans, and a professional development budget of up to $/€/£1,000 per year.
• Camunda may use AI tools in the application and interview process.
• Camunda is an equal opportunity employer.
• Be aware of potential scams; Camunda will only contact candidates from an @camunda.com email address and will not ask for financial information during the hiring process.
• Camunda does not accept unsolicited resumes from recruiting and placement agencies.