Technical Account Manager

About the role

This role involves partnering with key clients to guide their use of our process orchestration platform. You will act as a primary technical advisor, helping customers achieve their business objectives through effective platform adoption and problem-solving. Building strong relationships and ensuring successful, scaled implementation are central to this position.

Key facts

What you'll do

• Serve as the primary technical point of contact for Camunda's most significant enterprise clients, guiding them through their platform adoption lifecycle.
• Conduct in-depth technical discussions regarding platform architecture and its role within the broader customer success strategy.
• Develop and oversee customized technical plans to maximize client business outcomes and ensure sustained success.
• Provide direct technical advice and best practice guidance to both technical and business stakeholders.
• Proactively identify and mitigate implementation risks through health assessments, escalation management, and internal advocacy for customer needs.
• Collaborate with internal teams including Customer Success Managers, Consulting, Support, Product, Engineering, Sales, and Pre-Sales to achieve measurable customer results.
• Travel to client sites for key interactions to strengthen partnerships and advance strategic projects, up to approximately 30% of the time during specific periods.

Requirements

• Minimum of 3 years of experience in a Solution Architect, Technical Account Manager, or comparable role.
• Demonstrated ability to architect and deploy large-scale distributed systems for critical applications.
• Proficiency with Kubernetes at CKAD or CKA level.
• Hands-on experience with at least one high-level programming language such as Java, C#, or Python, along with relevant enterprise software frameworks.
• Proven experience deploying solutions on AWS, Azure, GCP, or OpenShift at scale.
• Strong strategic thinking and problem-solving capabilities, with the ability to adapt software solutions to unique customer requirements.
• Experience advising technical and business audiences, effectively communicating complex topics to diverse groups.
• A history of building and maintaining trusted relationships with stakeholders at all levels.
• Willingness to travel to client locations for on-site engagements.

Nice to have

• Experience with enterprise automation, business process management, process orchestration, or robotic process automation.
• Relevant certifications such as CKAD, CKA, AWS Certified Solutions Architect, or Azure Solutions Architect Expert.
• Familiarity with Camunda's product suite.

Skills & tools

• Kubernetes (CKAD/CKA)
• Java, C#, Python (or similar)
• AWS, Azure, GCP, OpenShift
• Enterprise software frameworks

Practical notes

• For candidates outside of the US, UK, Singapore, and Canada, employment will be facilitated through Remote.com, our global employer partner.
• Equity is offered through a Virtual Stock Option Plan (VSOP) where applicable.
• Benefits include remote work support, home office budgets, co-working space contributions, flexible time off, annual company events, team offsites, health and mental wellbeing support, a lifestyle spending account, retirement plans, life and disability insurance, and a professional development budget of up to $/€/£1,000 annually.
• Camunda may utilize AI tools in the application and interview process.
• Camunda is an equal opportunity employer committed to diversity and inclusion.
• Candidates will only be contacted from @camunda.com email addresses. Be aware of potential scams.
• Camunda does not accept unsolicited resumes from recruiting and placement agencies.