AI Process Forward Deployed Engineer

About the role

This position focuses on bringing a new product, ProcessOS, to enterprise clients. You will guide the deployment of natural language-described business processes from initial setup to a fully operational and self-improving system. This is a unique chance to influence product development and establish a new field practice.

Key facts

What you'll do

Guide customer deployments from the first process file to a functioning, improving production workflow.

Ensure at least one workflow is operational, with an active improvement loop and visible gains for the customer within 90 days.

Support 3-5 customers with viable deployments within 12 months.

Contribute to product development by building features, agents, and skill files based on customer interactions and bug fixes.

Facilitate customer adoption by working with technical and business stakeholders to establish lasting capabilities.

Perform deep technical work, including configuring Camunda clusters, resolving integration issues, and developing custom agents.

Document best practices and successful patterns to streamline future deployments.

Train customer teams to ensure they are independent and can manage improvement results without ongoing support.

Requirements

Experience deploying and operating software in enterprise production environments, understanding the importance of governance and resilience at scale.

Strong technical troubleshooting skills, including debugging integration failures, building custom agents for legacy systems, setting up Camunda clusters from scratch, and explaining technical concepts to diverse audiences.

Effective communication abilities across engineering, architecture, and business leadership, adapting your message for different stakeholders.

Practical experience using AI to solve real-world problems in production, including understanding context management, prompt engineering, agent testing, and integration trade-offs.

Ability to make sound decisions and document learnings in ambiguous situations without a predefined playbook.

Willingness to travel occasionally.

Ability to use the company's product.

Nice to have

Experience in a customer-facing engineering or professional services role.

Familiarity with regulated industries like financial services, healthcare, or insurance.

Production experience with agentic systems or AI-integrated workflows.

Contributions to shared platforms or open-source projects.

Skills & tools

Java

React

Camunda

Practical notes

This is a newly opened position.

Camunda may use AI tools in the application and interview process.

Camunda is an equal opportunity employer committed to diversity and inclusion.

Be aware of potential scams; Camunda will only contact candidates from @camunda.com email addresses and will not request sensitive financial information.

Camunda does not accept unsolicited agency resumes.