Client Service (WFH, experienced hire)

About the role

Cadencetranslate is seeking a dedicated and experienced professional to join our Client Service team in a work-from-home capacity. This position is ideal for individuals who have a strong background in client relations and are about delivering exceptional service. As a part of our team, you will play a crucial role in ensuring that our clients receive the highest level of support and satisfaction. This is a contract position that offers flexibility and the opportunity to work with a diverse range of clients in the translation and localization industry.

Key facts

What you'll do

• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly and effectively.
• Build and maintain strong relationships with clients to understand their needs and expectations, ensuring a high level of satisfaction.
• Collaborate closely with internal teams, including project managers and linguists, to facilitate smooth project execution.
• Monitor project timelines and deliverables, ensuring that all client requirements are met within agreed-upon deadlines.
• Conduct regular check-ins with clients to gather feedback and identify areas for improvement in service delivery.
• Prepare and present reports on client satisfaction, project status, and other relevant metrics to management.
• Assist in the onboarding process for new clients, providing them with the necessary resources and information to get started.
• Identify opportunities for upselling additional services to existing clients, contributing to revenue growth.
• Stay updated on industry trends and best practices to enhance service offerings and client engagement strategies.
• Participate in training sessions and professional development opportunities to continuously improve client service skills.
• Handle administrative tasks related to client accounts, including documentation and record-keeping.
• Ensure compliance with company policies and procedures while maintaining a high standard of professionalism.

Requirements

• A minimum of 3 years of experience in client service or account management, preferably within the translation or localization industry.
• Strong communication skills, both written and verbal, with the ability to convey information clearly and effectively.
• Proven track record of building and maintaining client relationships, with a focus on customer satisfaction.
• Excellent problem-solving abilities, capable of addressing client concerns and finding effective solutions.
• Proficiency in project management tools and software, with the ability to manage multiple projects simultaneously.
• Strong organizational skills, with attention to detail and the ability to prioritize tasks effectively.
• Familiarity with translation and localization processes, including an understanding of different languages and cultures.
• Ability to work independently in a remote environment, demonstrating self-motivation and discipline.
• A proactive approach to identifying client needs and suggesting improvements to service delivery.

Nice to have

• Experience with CRM software and client management systems.
• Knowledge of specific translation tools and technologies used in the industry.
• Multilingual abilities, with proficiency in languages other than English.
• Previous experience in a remote work environment, demonstrating adaptability to virtual collaboration.
• Understanding of marketing strategies related to client engagement and retention.

Skills & tools

• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• Familiarity with project management tools such as Asana, Trello, or similar platforms.
• Ability to analyze data and generate reports to track client satisfaction and project performance.
• Knowledge of translation management systems and tools is a plus.

Practical notes

• This position is fully remote, allowing for flexible working hours.
• The contract duration and specific salary details will be discussed during the interview process.
• Candidates must be eligible to work in their respective countries without requiring sponsorship.
• Interested applicants can apply through the provided link: https://cadencetranslate.bamboohr.com/careers/58.

Join Cadencetranslate and become a vital part of our commitment to delivering outstanding client service in the dynamic field of translation and localization. We look forward to your application!