Liveops associate

About the role

You will join the team responsible for managing our package and goods shipping services, focusing on last-mile solutions for corporate clients in Peru. This role involves monitoring real-time operations and ensuring that our delivery promises are met through a balance of technical oversight and human support.

Key facts

What you'll do

• Maintain service levels according to client agreements.
• Oversee driver fleets and resolve operational issues as they occur.
• Spot process deviations to implement corrective actions.
• Facilitate communication between dispatch, drivers, and end customers.
• Audit fleet adherence to established delivery protocols.
• Monitor delays to ensure delivery deadlines are met.
• Propose improvements to increase service quality.
• Document all daily interactions and operational tasks.

Requirements

• Minimum 6 months of experience in operations, specifically within tech, food delivery, or last-mile logistics.
• Minimum 1 year of experience in customer service, call centers, or back-office roles handling complaints and retention.
• Ability to work autonomously and proactively in fast-paced environments.
• Alignment with our company culture and principles.

Nice to have

• Proficiency in analytical tools including Microsoft Excel and Tableau.

Skills & tools

• Microsoft Excel
• Tableau
• Fleet management
• Operational monitoring

Practical notes

• Benefits include 100% coverage for private and oncological health insurance.
• Monthly credits provided for use on the Cabify app.
• Access to personal and professional development programs.
• Company-provided equipment for your role.
• Participation in team events.
• Cabify is an equal opportunity employer committed to a diverse and inclusive workplace.