Ejecutivo de Atención al Cliente

About the role

Cabify is looking for a customer service representative to work on-site at the airport in Santiago de Chile. You will be the first point of contact for passengers, handling ticket sales, payments, and inquiries while ensuring smooth daily operations. This position is part of the team responsible for managing driver supply, user demand, and overall service quality across all markets.

Key facts

What you'll do

• Process ticket sales and handle payments through the reservation system, ensuring quick and secure transactions
• Provide friendly, high-quality assistance to passengers as the face of Cabify at the airport
• Advise users on routes, fares, schedules, and promotions
• Resolve customer questions and issues at the counter with empathy and problem-solving skills
• Assist with daily cash reconciliation and asset management to maintain operational integrity

Requirements

• 1-2 years of experience in face-to-face customer service, sales, or hospitality roles
• Ability to work under pressure with strong verbal communication and conflict resolution skills
• Availability to work rotating shifts (morning, afternoon, night) in a 24/7 airport operation
• Proficiency with digital tools and reservation systems
• Alignment with Cabify company principles (cabify.com/es/sobre-nosotros)

Nice to have

• Previous experience in airports, hotels, or tourism

Skills & tools

• Reservation and booking systems
• Digital tools for customer service
• Cash handling and reconciliation

Practical notes

• Fixed night shift schedule: 4 days on, 3 days off
• 10 effective hours per day
• Shift times: 20:00-07:00, 21:00-08:00, or 22:00-09:00
• Monthly transportation card provided for airport shuttle bus
• Ongoing training and professional development opportunities
• Work equipment provided
• Equal opportunity employer committed to diversity and inclusion