Customer Success Executive

About the role

Cabify aims to transform urban mobility by reducing private vehicle reliance through sustainable and efficient transport solutions. You will join the B2B team to manage corporate accounts, ensuring clients derive maximum value from our services while maintaining high satisfaction levels.

Key facts

What you'll do

• Manage the handover process for new accounts to ensure a smooth transition of objectives and client needs.
• Train administrators and end-users on the Cabify app, web platform, usage policies, and operational workflows.
• Track key performance indicators to assess account adoption, service usage, and operational stability.
• Create and deliver recurring reports to demonstrate account progress and behavior.
• Lead check-in meetings to review metrics, address questions, and identify service improvements.
• Coordinate with the Growth Executive team to pursue expansion opportunities.
• Collaborate with the Risk and Retention Specialist when account activity declines or risks emerge.
• Educate clients on support channels, operational processes, and management best practices.
• Proactively identify and resolve friction points to improve client retention.

Requirements

• 2 to 3 years of experience in Customer Success, Account Management, or Customer Experience roles.
• University degree in Business Administration, Industrial Engineering, Marketing, or a related field.
• Advanced proficiency in Microsoft Excel.
• Strong verbal and written communication skills.
• Ability to work independently with a focus on organization and results.
• Proven capability in client relationship management and problem-solving.

Skills & tools

• Microsoft Excel
• Customer relationship management
• Data analysis and reporting
• Presentation skills

Practical notes

• Recharge Day: The third Friday of every month is a day off.
• Monthly credit for the Cabify app.
• 100 percent coverage for private health and oncology insurance.
• Access to employee discounts and personal development programs.