Asistente de Operaciones Logísticas

About the role

Cabify is seeking an individual to support real-time logistics operations and ensure service excellence in Peru. You will manage driver fleets and address daily operational challenges to meet strict service level agreements for our corporate clients.

Key facts

What you'll do

• Maintain service levels according to client agreements.
• Coordinate driver fleets and resolve operational incidents as they occur.
• Spot process deviations to implement proactive solutions.
• Facilitate communication between dispatch, drivers, and end customers.
• Audit fleet adherence to established delivery protocols.
• Monitor delays to ensure delivery time targets are met.
• Identify and suggest improvements to boost service quality.
• Document all daily interactions and management actions in accordance with company procedures.

Requirements

• Minimum 6 months of experience in operations, specifically within tech firms, food delivery apps, or last-mile logistics.
• Minimum 1 year of experience in customer service, call centers, or back-office roles handling complaints and retention.
• Ability to work autonomously and resolve issues in fast-paced environments.
• Alignment with Cabify company culture and principles.

Nice to have

• Proficiency in analytical tools such as Microsoft Excel and Tableau.

Skills & tools

• Microsoft Excel
• Tableau
• Logistics operations management
• Customer service and conflict resolution

Practical notes

• Benefits include 100% coverage for private health and oncology insurance.
• Monthly credits provided for use on the Cabify app.
• Access to professional development programs and company-provided work equipment.
• Regular team events and a commitment to an inclusive work environment.