Agente de soporte operacional

About the role

Join our team to improve urban mobility by managing logistics and delivery operations in Peru. You will ensure our last-mile services meet customer expectations through real-time monitoring and fleet coordination.

Key facts

What you'll do

• Maintain service levels according to established SLAs for corporate accounts.
• Oversee the driver fleet and resolve daily operational issues as they arise.
• Spot process deviations to implement corrective actions.
• Facilitate communication between dispatchers, drivers, and end recipients.
• Monitor adherence to internal protocols across the assigned fleet.
• Track delivery delays to ensure adherence to promised timelines.
• Identify and suggest improvements to enhance service quality.
• Document all interactions and management actions according to company standards.

Requirements

• Minimum 6 months of experience in operations, preferably within tech, food delivery, or last-mile logistics.
• Minimum 1 year of experience in customer service, call centers, or back-office roles handling complaints and retention.
• Proactive and autonomous mindset with a focus on results in fast-paced environments.
• Alignment with company culture and values.

Nice to have

• Proficiency in analytical tools including Microsoft Excel and Tableau.

Skills & tools

• Microsoft Excel
• Tableau
• Operations management
• Customer support

Practical notes

• Benefits include 100% coverage for private and oncological health insurance, monthly credits for the Cabify app, professional development programs, and company equipment.
• Cabify is an equal opportunity employer committed to diversity and inclusion.