Agente de Contact Center en condición de discapacidad

About the role

Cabify is looking for a dedicated professional to join our support team in Bogotá. This role focuses on providing high-quality assistance to our users through multiple communication channels to ensure efficient resolution of inquiries.

Key facts

What you'll do

• Manage user inquiries via chat, email, ticketing systems, and voice calls.
• Provide comprehensive support to maintain service level agreements.
• Handle internal and external requests effectively to ensure a positive user experience.

Requirements

• Must be a person with a disability.
• Academic background: High school diploma, technical degree, technologist, or current virtual student.
• Minimum of 8 months of experience in contact center customer service, including proficiency in handling calls, chats, emails, and tickets.

Practical notes

• Salary: Minimum legal monthly wage (SMLV) plus statutory benefits, variable pay, and extra company perks.
• Schedule: Rotating shifts from Sunday to Sunday, including one compensatory day off during the week or weekend based on operational needs.
• Benefits: Team events, employee discounts, personal development programs, necessary work equipment, and free coffee.