Client Partner, Hitech

About the role

This senior position sits within the North America Customer Success organization and focuses on one of the company's most important Hi-tech accounts. You will own the commercial relationship, drive revenue expansion, and serve as a strategic advisor to client executives. A team of practice managers supports delivery and customer experience.

Key facts

What you'll do

• Build and maintain relationships across all levels of the client organization, including CXO contacts
• Develop long-term strategic partnerships and position Brillio as a primary IT partner
• Identify new engagement opportunities and align company capabilities with client needs
• Own account-level profit and loss and oversee high-level delivery outcomes
• Collaborate with corporate and internal digital groups to support growth initiatives
• Expand relationships within a Fortune 1000 Hi-tech customer base

Requirements

• Demonstrated history of growing large Hi-tech accounts in the 10M to 15M+ range and establishing strategic partnerships
• Ability to operate with a farmer or mining mindset, bringing creative solutions and leading by example
• Working familiarity with at least one of the following: Product Engineering, Cloud, Analytics, or Digital technologies for customer insights
• Strong executive presence and credibility when engaging senior leaders on business transformation topics
• Solid communication and facilitation abilities
• Proven client management, business development, and delivery background
• Experience operating within a global service delivery model

Skills & tools

• Account management and P&L ownership
• Business development and sales strategy
• Hi-tech industry knowledge
• Product Engineering, Cloud, Analytics, or Digital customer insight technologies