Program Manager II: GTM Operations

About the role

This role focuses on enhancing go-to-market operations through strategic program management. You will optimize workflows and implement AI-driven solutions to improve efficiency for frontline teams. This position is ideal for someone who can navigate complex challenges and drive impactful change.

Key facts

What you'll do

• Manage strategic, cross-functional go-to-market initiatives across various product lines, supporting new market entry and multi-product sales.
• Improve frontline team workflows within Salesforce and related platforms to reduce technical debt and boost conversion rates and operational efficiency.
• Collaborate with Sales, Marketing, Finance, and Systems Operations teams on go-to-market strategy, planning, and execution.
• Facilitate stakeholder alignment and manage change across the GTM organization, ensuring effective communication and adoption of new initiatives.
• Implement and scale AI-powered workflow solutions to increase frontline team productivity through automation and intelligent insights.
• Develop executive-level analyses and recommendations based on key performance indicators to guide prioritization and identify growth opportunities.
• Work with senior leadership to establish priorities, monitor business performance, and discover scalable growth drivers.

Requirements

• 4 to 6 or more years of professional experience, including at least 2 to 3 years in Sales Operations, Revenue Operations, or a similar go-to-market role.
• Experience in a high-growth or startup setting, preferably supporting multi-product or multi-segment sales in vertical SaaS.
• Strong understanding of Salesforce, Sigma, and other go-to-market systems and analytical tools.
• Proven ability to implement automation or AI-driven workflow improvements that enhanced frontline productivity.
• Experience leading complex, cross-functional programs from strategy to execution, resulting in measurable improvements in efficiency, productivity, or funnel conversion.
• Capability to translate business requirements into scalable system and process enhancements within Salesforce or similar platforms.
• Skilled in using data to identify root causes, define KPIs, and influence leadership decisions with structured, executive-ready recommendations.
• Ability to clearly and concisely explain complex issues to various audiences, from frontline staff to board members.
• Demonstrated success in managing ambiguity, conflicting priorities, and organizational change while maintaining progress.

Practical notes

Brightwheel is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Be aware of recruiting scams; all legitimate communications come from @mybrightwheel.com addresses. We will never ask for payment or sensitive personal data during the hiring process. If you suspect fraudulent contact, reach out to security@mybrightwheel.com.