Servicing Collections Associate

About the role

You will manage B2B collections and risk mitigation within the Servicing team. This role focuses on negotiating repayment solutions while maintaining professional relationships with our business customers.

Key facts

What you'll do

• Execute payment plans and collections tasks according to standard operating procedures.
• Partner with Risk, Underwriting, Sales, Customer Success, and CX teams to resolve delinquency cases.
• Propose adjustments to settlement options to improve recovery rates.
• Report on negotiation outcomes and servicing results to the Finance and Accounting departments.
• Analyze payment history, market trends, and system data to address escalated repayment issues.
• Use Google Sheets and Hex to extract and visualize performance data.

Requirements

• Minimum 1 year of experience in a customer-facing position.
• Ability to manage multiple tasks simultaneously in a high-speed environment.
• Proficiency in Salesforce Service Cloud, Salesforce Reporting, queue management, and Excel functions.
• Strong interpersonal skills for building rapport and resolving conflicts.
• Competency in Google Apps and Microsoft Office.
• Commitment to working from the Salt Lake City office three days per week (Monday, Wednesday, Thursday).

Nice to have

• Background in commercial receivable recoveries.
• Familiarity with TCPA, FDCPA, and Credit Reporting regulations.
• Experience working with Retool.

Skills & tools

• Salesforce Service Cloud
• Salesforce Reporting
• Excel
• Google Sheets
• Hex
• Retool

Practical notes

• Employees are eligible for four weeks of fully remote work per year.
• Total compensation may include equity in addition to base pay and commission.
• Official communication from Brex recruiters will only originate from a brex.com email domain.