Commercial Customer Success Manager, EMEA

About the role

This position involves overseeing relationships with Branch's commercial clients across the EMEA region. You will ensure these clients effectively use Branch's mobile linking and attribution platform to achieve their business goals. Your work will directly contribute to client retention and growth.

Key facts

What you'll do

• Serve as the primary point of contact for a portfolio of commercial accounts, managing their overall success.
• Guide clients through the onboarding process and ongoing use of Branch's platform.
• Identify opportunities for clients to expand their use of Branch products and services.
• Proactively address client needs, resolve issues, and ensure high satisfaction.
• Collaborate with internal teams to advocate for client requirements and product improvements.
• Conduct regular business reviews with clients to discuss performance and strategic goals.

Requirements

• Proven experience in a customer success or account management role, specifically within the SaaS industry.
• Strong understanding of mobile marketing, attribution, and analytics.
• Excellent communication and presentation abilities.
• Demonstrated ability to manage multiple client relationships simultaneously.
• Experience working with clients in the EMEA region.

Skills & tools

• SaaS platforms
• Mobile marketing
• Attribution modeling
• Analytics tools
• CRM software

Practical notes

Branch is an equal opportunity employer.