Customer Service Representative, Gulf Binance

About the role

This position involves providing excellent support to users of the Gulf Binance platform. You will be a key point of contact, addressing inquiries and ensuring a positive experience for our customer base. Your work will directly contribute to maintaining high service standards and user satisfaction.

Key facts

What you'll do

Respond to a large volume of customer inquiries through live chat.

Address questions regarding Binance products, services, and assist with customer retention.

Resolve customer complaints, documenting findings and analyzing reports.

Refine complaint resolution procedures to enhance service quality.

Manage urgent customer issues efficiently and promptly.

Undertake additional tasks and generate reports as requested by leadership.

Requirements

A Bachelor's degree or diploma, ideally in a finance-related field.

Previous experience in customer support, specifically within e-commerce or the financial sector, is mandatory.

Understanding of customer service operations and business workflows, with strong analytical and problem-solving skills.

Ability to work weekends and non-standard hours, including night shifts.

Proficiency in both English and Thai is essential for communication with international partners, stakeholders, and customers.

Nice to have

Familiarity with financial derivative products.

Skills & tools

Customer service operations

Problem-solving

Data analysis

Live chat support

Ticketing systems

Practical notes

This is a remote position.

The role requires flexibility to work weekends and irregular hours, including night shifts.

Binance is an equal opportunity employer.