Bhavesh Dalal

Led transformative, large-scale healthcare programs to drive global health impact, targeting enhancements in patient care, regulatory adherence, and operational efficiency. Directed comprehensive initiatives in alignment with WHO-led global health programs focused on TB, HIV, malaria, MPOX, and CDIC across regions including Guinea, Malaysia, Central African Republic, Ethiopia, and Cameroon. Strategized and launched a community-based outreach initiative, reaching over 100,000 participants, and successfully uplifted public health outcomes in TB, malaria, HIV, MPOX, chronic, and non-chronic conditions. Deployed AI-powered chatbots for accessible health education, leveraging advanced technology to disseminate accurate and timely information: o CDIC Program Chatbot: Utilized Llama3, Django, and Postgres to construct a WhatsApp-based bot offering Type 1 diabetes care guidance. o AMR Chatbot for ReAct Africa: Developed a personalized, AI-driven tool to guide users on appropriate antibiotic use and dosages. o Sexual & Reproductive Health Chatbot: Collaborated with Reckitt Benckiser to deliver adolescent education (ages 10–19) on sexual and reproductive well-being. Championed compliance with EU health regulations by ensuring adherence to GDPR, VPAT, HIPAA &other global data privacy & protection standards. Directed cross-functional program execution, leading a team of 20+ members & implemented structured governance models to optimize deliverables & timelines. Established strategic alliances with vendors and technology partners to drive program success, streamline collaboration, and maximize impact delivery. Played a key role in the implementation of two critical EU certifications for Dure Tech: GDPR, which mandates stringent controls over the processing and safeguarding of personal data of EU citizens, and VAPT, which rigorously evaluates IT infrastructure to detect and mitigate security vulnerabilities. These certifications are pivotal for organizations managing EU data and fortifying their cybersecurity defenses.

Led end-to-end portfolio and program management for insurance applications, overseeing billing, claims, and policy platforms for Majesco’s NA-P&C suite. Directed strategic planning, resource allocation, delivery, client engagement, and product implementation for enterprise-level solutions. Program Oversight for NA-P&C Claims: Delivered full-cycle program management encompassing planning, execution, and optimization for billing, policy, and claims systems, ensuring timely delivery and operational continuity. Client Engagement & Delivery Excellence: Drove seamless Go-Live implementations across multiple high-stakes client accounts, resolving issues, managing upgrades, and ensuring SLA adherence. Strategic Resource Management: Orchestrated onshore/offshore team alignment and agile delivery frameworks, optimizing resource utilization and improving delivery cost-effectiveness. Governance & Execution: Established robust program governance with structured daily reviews, milestone tracking, and performance assessments to drive accountability and efficiency. ServiceNow Transformation: Led the migration from LANDesk to ServiceNow, enabling smoother transitions & centralized management of SOWs and SLAs. High-Performance Team Building: Recruited and mentored a cross-functional team of 20+ across India, US, and Canada, laying the foundation for integrated delivery and client support. Stakeholder & Vendor Management: Cultivated strong partnerships with clients and vendors to ensure business alignment and delivery excellence. Key Engagements: Successfully led programs for major clients including Chubb NA Holdings, Shelter, MetLife, Stillwater, Preferred Mutual, NY Property Insurance Underwriting Association, and Ullico, delivering tailored, high-impact insurance technology solutions.

Client: Wipro Infotech Limited (C-2-H Position) | HSBC Bank Ltd. Project Title: CCS Fraud SHP – API Cloud Migration Project Led strategic project planning in collaboration with HSBC leadership: Engaged senior HSBC stakeholders to elicit, analyze, and validate project requirements, architected the project scope, and institutionalized a clear implementation roadmap. Directed the end-to-end cloud migration strategy: Directed the transition of legacy platforms to cloud environments through cross-functional team alignment and galvanized interdepartmental coordination to ensure seamless project integration and strategic alignment. Facilitated vendor and risk governance for seamless execution: Synergized with HSBC’s third-party vendors and internal teams to deploy robust risk mitigation strategies, ensuring timely and secure implementation. Mobilized a high-performance agile team: Established, mentored, and cohesively integrated a team of 5+ Agile members; engineered agile ceremonies and governance to ensure adherence to project milestones and accountability. Commanded the delivery of complex technical programs and industry certifications: Directed multi-platform activities encompassing AWS, Kubernetes, Docker, Jira, CheckMarx, SonarQube, and App Dynamics, while championing certifications such as Kubernetes, Kong Gateway, DevOps Foundation, and Secure Code Warrior (SCW), affirming a strong security posture and technical competency. Project Title: Business Development Management for HSBC Account Optimized talent acquisition & onboarding strategies: Collaborated with the Talent Acquisition team to strategize, source, and deploy cross-level talent aligned with HSBC account requirements, thereby elevating recruitment outcomes and project deliverability. Drove revenue generation through project model transformation: Engineered a successful transition from fixed-price (FP) to time-and-materials (T&M) project models, unlocking additional revenue channels and amplifying adaptability to dynamic client demands.

Client: Municipal Corporation of Greater Mumbai, Maharashtra | Project Title: Recruitment for the Post of Director-IT MCGM Position Championed a high-impact IT leadership hiring initiative: Architected the end-to-end selection framework for the Director-IT role, ensuring structured governance and evidence-driven decision-making. Steered strategic budgeting and advanced scheduling methodologies: Formulated a data-informed budget of $7 million and synchronized project timelines to streamline the recruitment process across cross-functional stakeholders. Engineered a competency-based interview framework: Crafted tailored assessment protocols and interview questions for MCGM officials, institutionalizing a standardized and efficient evaluation mechanism that bolstered candidate scrutiny and decision clarity. Project Name: Develop & Implement a New Mobile Application Program for MCGM Project Name: Appointment of Mobile Development Agency for m-Governance Projects Authored comprehensive RFP documentation: Spearheaded the development of Request for Proposal (RFP) documentation to solicit qualified agencies for mobile solution development, implementation, and governance. Directed full bid cycle governance: Orchestrated end-to-end procurement lifecycle, including vendor onboarding, stakeholder consultations, project kickoff sessions, contract finalization (LoI and MSA), and SOP development for streamlined implementation. Strategized project governance and reporting: Delivered weekly strategic dashboards to the Hon’ble Municipal Commissioner and senior municipal leadership, reinforcing transparency and fiscal stewardship on the $20 million project. Project Name: Implementation of Smart Classrooms (Including Supply & Installation of Software Solutions, IT & Non-IT Equipment), Commissioning, Integration & Maintenance Conceptualized & aligned IT learning innovations with senior governance: Collaborated with the Hon’ble Municipal Commissioner to articulate, define, and align smart classroom goals with MCGM’s educational roadmap. Led stakeholder engagement & technical requirement elicitation: Facilitated intensive requirement gathering with key municipal departments, academic institutions, and education officers to integrate pedagogical goals with technical feasibility. Devised & disseminated content strategy: Directed the instructional content strategy and administered comprehensive training modules for school administrators, teaching faculty, and administrative personnel. Governed project financials and procurement workflows: Monitored procurement and disbursement activities, reconciled project budgets, and ensured timely acquisition of IT infrastructure. Synthesized reporting and executive communications: Composed insightful project updates and analytics for stakeholders, ensuring concise, data-rich communication on the $50 million education modernization initiative.

Client: Government of Maharashtra, MCGM, KPMG | Led the end-to-end implementation of the Public Financial Management System (PFMS): Collaborated with the Controller General of Accounts (CGA), Department of Expenditure, and Ministry of Finance to deploy a robust web-based PFMS platform, thereby amplifying government financial management capabilities and transparency. Engineered a Mobile Application for Parking Management: Architected and maintained a high-availability public parking application on the MCGM portal, enabling real-time updates, seamless user accessibility, and an intuitive digital experience for city residents. Designed and Delivered Strategic Digital Solutions: Created mission-critical applications including a toll locator, disaster management system, and HR management tools; nurtured stakeholder engagement by building collaborative partnerships with government officials, executives, and vendors to ensure alignment and successful project outcomes. Directed Mobile App Development via Hybrid Methodologies: Oversaw multi-platform mobile application projects (Android, iOS, Flutter, Dart) and instituted a hybrid project management framework that synthesized Waterfall and Agile methodologies to optimize flexibility, scalability, and on-time delivery.