Limbachiabhaumik

Maintaining open and clear communication with clients to align project objectives with their vision, providing regular updates and ensuring to fulfill their business requirements. Collaborating with developers, designers, QA engineers, and business analysts to ensure the successful delivery of IT projects within scope, budget, and timeline. Managing multiple projects simultaneously, handling project planning, resource allocation, and risk mitigation. Facilitated team meetings, including daily stand- ups and sprint reviews, while providing detailed status reports to stakeholders. Ensuring timely and within-budget delivery of high-quality code by coordinating meetings with senior tech leads. Conducting post-project reviews to assess performance and implement improvements. Led a team of up to 10 people, delegating tasks, tracking progress, and providing coaching to enhance team performance and ensure project goals were met effectively. Demonstrating strong verbal and written communication skills, resolved conflicts, and addressed team dynamics.

As a Project Manager from March'20 to '22, oversaw projects to fulfill client requirements for product data, managing all stages from requirement discussions through to delivery and testing. Before that worked as Support Engineer, provided comprehensive technical support for Windowmaker software, including troubleshooting and resolving issues related to software functionality and integration. Managed customer inquiries and provided solutions to ensure smooth software operation. Conducted detailed software installations, configurations, and updates. Delivered technical demonstrations and training to clients, enhancing their understanding and utilization of the software. Developed and maintained documentation for common issues and solutions. Collaborated with development teams to address and resolve complex technical problems, and ensured alignment with client requirements. Monitored and analyzed software performance, contributing to continuous improvement and client satisfaction.

Handled Premium Clients of Vodafone. Managed field activities including resolving customer complaints, optimizing sites, and conducting drive tests for 2G, 3G, and 4G networks. Developed network plans for new technology rollouts, addressing poor coverage areas, and indoor building solutions. Performed drive tests across various cities in the Vadodara region and took necessary actions to enhance network quality in areas with poor performance. Monitored and maintained key performance indicators (KPIs) such as internet connectivity, download and upload throughput, call success rates, message success rates, and handover success rates.

Led a team of seven field engineers, delivering outstanding managed services to Jio. Addressed customer complaints through site optimization, new site or cell deployment, and capacity expansion. Coordinated with BSS, operations and maintenance, deployment, and transmission teams to resolve issues. Enhanced customer satisfaction by diligently resolving network quality problems, safeguarding the company's reputation, and maintaining a loyal client base.