Principal Client Partner

About the role

This role is designed for a seasoned advisor who thrives at the intersection of enterprise strategy and human transformation. You will serve as the trusted voice for our most strategic clients, guiding them through profound changes in how they invest in their people. You own the end-to-end success of complex deployments, from initial visioning to sustained adoption and expansion. Your work will directly influence the long-term culture and performance of industry-leading organizations. You will translate ambiguous challenges into clear, actionable pathways that executives can rally behind. This position demands a rare blend of strategic depth, operational rigor, and genuine partnership skills. If you are energized by building high-trust relationships and driving large-scale change, this is your arena.

Key facts

What you'll do

Serve as the primary strategic lead and executive counterpart for enterprise deployments, working directly alongside CHROs, CEOs, and business line leaders to define and execute human capital strategy.

Translate intricate business objectives and talent challenges into coherent, compelling transformation roadmaps that are both ambitious and executable.

Architect and own the end-to-end deployment plan, ensuring alignment between solution design, stakeholder communication, and measurable business outcomes.

Lead and orchestrate a cross-functional deployment team, coordinating delivery, data analytics, communications, and change management specialists toward shared goals.

Act as the chief storyteller for the engagement, crafting and delivering narratives that clearly articulate the value, progress, and impact of the BetterUp platform to executive sponsors.

Partner closely with the Account Team to identify, develop, and drive expansion opportunities that deepen the strategic relationship and maximize client value over time.

Champion a outcomes-first mindset, relentlessly focusing on the realization of promised transformation rather than merely completing project tasks.

Leverage pattern recognition and a coaching mindset to navigate complex organizational dynamics and remove barriers to adoption at scale.

Utilize AI-driven tools and insights to enhance client engagement, identify growth opportunities, and improve account performance through personalization and predictive analytics.

Provide thought leadership and advisory counsel that positions BetterUp as an indispensable partner in shaping the future of work and human potential.

Requirements

Candidates must possess a minimum of 10 years of cumulative experience in consulting, HR transformation, organizational development, or a closely related strategic field.

A proven track record of advising at the executive level is essential, particularly with Chief Human Resources Officers and other senior business leaders.

Deep domain expertise in human capital strategy, people development, and enterprise talent systems must be paired with strong general business acumen.

You have a history of leading complex, cross-functional change initiatives and deployments that involve multiple teams and stakeholders.

Exceptional written and verbal communication skills are required to craft, deliver, and adapt narratives that resonate deeply with diverse executive audiences.

You thrive in environments with high ambiguity, demonstrating a bias for action and a relentless commitment to improving outcomes and execution quality.

Experience operating within high-growth SaaS, human transformation platforms, or people technology companies is highly valued and preferred.

A mindset rooted in ownership, accountability, and long-term impact is non-negotiable for success in this role.

You must be authorized to work in the United States without sponsorship for this position.

This role requires the ability to relocate to Austin, TX, or work fully remote if your location is outside a US hub.

You must be willing to travel up to 25% of the time for in-person client engagements if based in a hub city, or up to 50% if working remotely.

You must be available to start within a reasonable timeframe as dictated by business needs.

Nice to have

Experience leveraging AI-driven tools and insights to enhance client engagement, identify growth opportunities, and improve account performance through personalization and churn prediction.

Practical notes

This position requires travel up to 25% of the time for in-person client engagements for hub-based candidates, and up to 50% for fully remote arrangements.

The role is open to candidates across the United States, with hub-based expectations centered in Austin, New York, San Francisco, or Arlington.

Relocation to an approved US hub or full remote work is required based on the selected candidate's location.

All compensation and benefits are contingent upon successful completion of the hiring process and verification of eligibility to work in the United States.