Head of Global Deal Desk

About the role

Benchling is seeking a strategic leader to guide our deal strategy and order management team. This role is central to revenue growth, new product launches, financial oversight, and cross-departmental collaboration. You will advise sales on deal strategy, help implement new pricing, and improve team operations.

Key facts

What you'll do

• Advise enterprise account executives and sales leadership on structuring and pricing complex agreements.
• Guide the global deal strategy and order management team, ensuring smooth operations for the sales field.
• Lead the implementation of new pricing and packaging strategies and enhance the CPQ system.
• Oversee deal progression from quote to clean, booked revenue, focusing on operational excellence and efficiency.

Requirements

• 10+ years in Deal Desk, Revenue/Sales Operations, Commercial Strategy, or Finance, including experience leading and scaling a team, preferably in high-growth B2B enterprise SaaS or life-sciences software.
• Proven ability to advise on and close complex enterprise agreements while maintaining commercial standards.
• Strong understanding of SaaS bookings policy, revenue, subscription, and consumption/usage-based models.
• Excellent cross-functional partnership skills, including communication and relationship building across Sales, Finance, Product, and Legal.
• Practical knowledge of CPQ tools and processes (e.g., Salesforce/Steelbrick) and their integration within a quote-to-cash stack (e.g., NetSuite, Gong).
• Experience improving processes and automating SaaS deal and order workflows to balance control and speed.

Nice to have

• Experience managing or co-managing a CPQ implementation or major quote-to-cash systems initiative.
• Background in structuring consumption/usage-based deals (commits, ramps, overages, true-ups) for recurring revenue.
• Experience with pricing governance, including discount authority matrices and approval hierarchies, across a global deal portfolio.
• Prior success operationalizing pricing and packaging changes within an active sales organization.
• Familiarity with cloud marketplace (AWS/GCP/Azure) private offers, reseller/partner billing, and international/EMEA deal specifics.
• Proficiency in BI/SQL/spreadsheets for converting deal data into actionable insights.

Skills & tools

• CPQ tools (Salesforce/Steelbrick)
• Quote-to-cash systems (NetSuite, Gong)
• BI/SQL/spreadsheets

Practical notes

• Benchling offers a flexible hybrid work arrangement, with employees expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
• As part of the interview process, candidates will complete an AI-focused exercise or discussion to assess their approach to using AI in their role.