IT Support/Operations Engineer

About the role

This position is for an IT Support/Operations Engineer to join the EPD team in New York. You will be responsible for bringing technical support in-house, ensuring all employees receive high-quality assistance. This hybrid role involves managing daily technical issues and maintaining office IT infrastructure.

Key facts

What you'll do

• Be the main contact for technical support, troubleshooting hardware and software problems on Mac and Windows systems.
• Manage user accounts, including setting up, deactivating, and controlling access to systems and services.
• Handle the IT onboarding process for new employees, from laptop setup to account configuration.
• Maintain and improve the IT infrastructure in the office to ensure a reliable environment.
• Create and update a knowledge base for self-service to reduce support requests.
• Oversee IT asset purchasing, inventory, and vendor relationships.
• Support new office setups and contribute to IT planning as the company grows.
• Find ways to automate IT workflows and improve efficiency.
• Adapt to new challenges in a rapidly growing company.
• Perform systems administration, including managing access levels, setting user permissions, and routine maintenance of cloud services.

Requirements

• 4+ years of experience in IT support and administration, preferably in a fast-paced environment.
• Strong understanding of Google Workspace, MDM platforms (like Kandji), IdM/SSO solutions (like Okta), and video conferencing tools.
• Proven experience managing macOS at scale, with a good grasp of Windows environments.
• Practical experience with automation tools and a history of streamlining IT processes.
• Excellent communication skills and a dedication to providing great support.
• Strong organizational abilities to manage multiple priorities in a dynamic setting.

Practical notes

This is a hybrid role requiring three days per week in the office. Benefits include 100% coverage for medical, dental, and vision insurance for employees and dependents, flexible PTO including a company-wide Winter Break, paid parental leave, a fertility and family-building stipend through Carrot, and a 401(k) plan.