Avram Simic
Experienced PM and Support Team Lead with a demonstrated history of working in the IT, Gaming, and Fintech industry. Skilled in Gaming, Blockchain Apps, Fintech, project coordination and technical support.
Experience
Project Manager
TransPerfect
Crypto Researcher/ DeFi Analyst
Crypto
- Analyzing data on blockchain
- Monitoring metrics, trading volume and trends on CT
- Rug/scam checks
- Trading TA/FA analyses
Project Manager
WEMIX
- Significantly increase team efficiency, growing the team from 7 to 15 members.
- Work on a complex project for international crypto gaming platform.
- Successfully carry out the migration of key technologies to our new fintech platform Wemix Wallet.
- Managing the support team
- Weekly and daily report analyses
- Blockchain transaction analyses
- Implementing NFT and P2E in the game modifications and updates and refreshing old games with new ideas.
- Launch of Wemix Play platform and Night Crows game.
Application Support Engineer
Baanx Group Ltd
- Providing fiat to crypto and vice versa CL Card App support to B2B and C2B clients in the UK, US and the EEA
- Investigating transactions on blockchain
- QA Testing UI/UX card app
- Monitoring logs and payments
Technical Support Specialist
Citrus Systems
Belgrade, Serbia
- Implementation of the second and third lines of support (receiving information from the first line and further working with information in order to solve the problem)
- Coordination and resolution of incidents (using the administrative panel and access to the LC of third-party services that provide services for our customers)
- Participation in testing (debugging bugs, testing new functionality in order to understand its work)
- Replenishment of the knowledge base on typical incidents (FAQ)
- Participation in the development and finalization of technical instructions for the first second and third in the conditions of constant changes according to the needs of the business
- Consulting users on issues beyond user instructions or authority
- System troubleshooting and monitoring.
- Working with payment and game providers, checking game sessions and payments systems with goal to provide best service to client and avoid frauds.
Service Desk Technician
ICL Services Serbia
Belgrade, Serbia
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
English Tutor
Direct English Dubai
Customer Service Staff
Princess Cruises
Hamilton, Bermuda
Sales Agent
Wiener Städtische Versicherung AG - Vienna Insurance Group
Kruševac, Serbia
Education
Vyatka State University
Master's degree
Skills
Agile Project ManagementEthereumBlockchainGamingFintechproject coordinationtechnical supportMicrosoft Power BI
Languages
English
Professional Working
Russian
Professional Working
Serbian
Native or Bilingual
Certifications
Bitcoin Primitives: Digital Signatures
Course Certificate