Organized and dependable administrative professional with experience in government operations, customer service, and administrative support. Skilled in schedule management, stakeholder coordination, and handling customer inquiries through multiple channels. Proficient in Microsoft Office, Google Workspace, and customer support tools such as Zendesk and Slack.
Gambaverse Technologies Limited
Remote
Provide customer support via live chat and email for online gaming platform users, resolving 80+ inquiries daily with a 95% resolution rate. Assist players with crypto account issues, deposits, withdrawals, and verification processes through blockchain. Resolve technical concerns related to games and betting services. Manage accurate records of customer interactions and ensured compliance with responsible gaming policies
Empire Travel and Tours
Remote
Responded to customer inquiries on Facebook in a timely and professional manner, handling 50+ inquiries daily while maintaining a 95% response rate. Provided accurate information on travel packages, bookings, and promotions Assisted clients with concerns, ensuring a positive customer experience Coordinated with the team to address inquiries and resolve issues efficiently Handle a friendly and engaging tone in all online interactions
City Government of Taguig - Sangguniang Panglungsod
Taguig City
Receive and organize incoming documents for proper recording and distribution. Coordinate and send notices or updates to assign point persons. Monitor and update the office calendar by plotting schedules, meetings, and activities.
Local Government of Taguig - Barangay Ususan
Taguig City
Managed the Barangay Captain’s calendar, scheduling meetings, community events, and official engagements Coordinated with constituents, local government units, and partner organizations Screened calls, emails, and walk-in concerns, prioritizing urgent community issues and routing them appropriately Maintained and organized confidential records, documents, and files in both digital and physical formats Provided general administrative and operational support to ensure efficient day-to-day office functions
Fast Logistics Corporation - Colgate Palmolive
Taguig City
Handle incoming calls, emails, and messages addressing questions related to shipments, tracking, and service details Keep accurate records of customer interactions, orders, and service requests.
Bachelor of Elementary Education
Professional Examination Passer