Aubrey Margaret E. Mariano

Provide customer support via live chat and email for online gaming platform users, resolving 80+ inquiries daily with a 95% resolution rate. Assist players with crypto account issues, deposits, withdrawals, and verification processes through blockchain. Resolve technical concerns related to games and betting services. Manage accurate records of customer interactions and ensured compliance with responsible gaming policies

Responded to customer inquiries on Facebook in a timely and professional manner, handling 50+ inquiries daily while maintaining a 95% response rate. Provided accurate information on travel packages, bookings, and promotions Assisted clients with concerns, ensuring a positive customer experience Coordinated with the team to address inquiries and resolve issues efficiently Handle a friendly and engaging tone in all online interactions

Receive and organize incoming documents for proper recording and distribution. Coordinate and send notices or updates to assign point persons. Monitor and update the office calendar by plotting schedules, meetings, and activities.

Managed the Barangay Captain’s calendar, scheduling meetings, community events, and official engagements Coordinated with constituents, local government units, and partner organizations Screened calls, emails, and walk-in concerns, prioritizing urgent community issues and routing them appropriately Maintained and organized confidential records, documents, and files in both digital and physical formats Provided general administrative and operational support to ensure efficient day-to-day office functions

Handle incoming calls, emails, and messages addressing questions related to shipments, tracking, and service details Keep accurate records of customer interactions, orders, and service requests.