Client Technology Manager

About the role

In this position, you will oversee the technology strategy for assigned clients while guiding a team of Systems Engineers and Senior Systems Engineers. Your role will involve managing client relationships and ensuring the successful execution of technical projects. You will also play a key part in mentoring your team and driving their professional development.

Key facts

What you'll do

• Create and implement a technology roadmap tailored to client needs.
• Act as the primary contact for clients, handling escalations and providing technical guidance.
• Cultivate and maintain strong relationships with clients, overseeing all technical projects and offering consultative services.
• Identify challenges and propose enhancements for operational and security processes.
• Coach engineers through knowledge sharing and best practices in their daily tasks.
• Mentor team members, fostering engagement and productivity.
• Approve requests for employee wellness time-off and manage PTO.
• Drive performance metrics and client feedback to align with Atlas Technica's support strategy.
• Support initiatives that promote career development in accordance with company goals.
• Participate in efforts to enhance organizational functions, processes, and technology for both Atlas Technica and its clients.
• Assist with various managerial, technical, and operational responsibilities throughout the organization.

Requirements

• Extensive experience with Microsoft 365, including Exchange Online, SharePoint Online, Intune, and Azure AD, particularly in service architecture and implementation.
• Strong systems administration skills with Microsoft Windows Server platforms and Active Directory, and familiarity with Citrix XenApp is a plus.
• Experience with endpoint threat management solutions like Sophos.
• Knowledge of virtualization technologies such as VMware or Hyper-V.
• Understanding of networking concepts, including TCP/IP, LAN/DMZ/WAN, DHCP, DNS, routing, switching, and firewalls.
• Experience implementing and supporting enterprise networking equipment, including Palo Alto and Cisco products.
• Familiarity with public cloud platforms, especially Azure, in terms of architecture and implementation.
• Ability to create and maintain comprehensive technical and procedural documentation.
• Must be physically capable of meeting job requirements, including lifting up to 50 lbs, standing or sitting for extended periods, and performing various physical tasks.

Nice to have

• Significant experience in a Managed Service Provider (MSP) environment, particularly with the ConnectWise suite.
• Knowledge of scripting or automation frameworks, such as PowerShell or Infrastructure as Code tools.
• Extensive experience with Microsoft Azure.
• Familiarity with financial industry applications like Bloomberg, Thompson Reuters, FactSet, or CapIQ.
• Experience with tools such as Google Workspace, Box, Dropbox, Duo, Okta, and AirWatch.
• Ability to support Citrix XenApp or similar technologies.
• Knowledge of cybersecurity solutions, including Carbon Black, Cylance, Crowdstrike, or Cyberhat.
• Experience with email security gateways like Mimecast, IronPort, or Proofpoint.
• Advanced understanding of storage and virtualization platforms, including Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, or XenServer.

Practical notes

Atlas Technica is an Equal Employment Opportunity employer. We are committed to creating a diverse environment and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, or other legally protected characteristics.