Athanasios Zaprios
Customer-facing technical support professional with nearly 4 years across customer support, B2B operations and IT systems, including 2+ years owning production technical issues across ~30 client accounts and 60 websites. Hellenic Army signals/IT experience in secure communications, with technical escalation and reporting to NATO Rapid Deployable Corps - Greece (NRDC-GR).
Strong in API/integration troubleshooting, issue reproduction, evidence gathering, escalation, QA and reusable documentation.
Experience
Technical Support, WordPress Operations & Software Delivery
Entercity.gr
Heraklion, Crete
Support around 30 client accounts across 60 production Word Press sites, including 12 Woo Commerce stores. I troubleshoot technical, payment, access, performance and integration issues, reproduce bugs, gather logs and evidence, and coordinate with developers, QA and hosting providers through resolution. I also train customers and turn recurring problems into practical documentation and troubleshooting guides.
Web & SaaS Delivery Contract
Mennoo
Kifisia, Athens
Joined Mennoo on a short-term delivery contract for its HORECA SaaS platform. Built the public Word Press site, set up customer journeys, forms and payment flows, and connected the site with the cloud product. I also gathered operational requirements, translated user feedback into implementation input for developers, and QA-tested catalogue and onboarding journeys before launch.
Signals, Secure Communications & IT Operations Specialist
Defense - Hellenic Army
Lamia & Serres, Greece
Worked in signals, secure communications and IT operations for the 10th Signals Company.
Supported mission-critical systems, classified IT infrastructure, communications equipment and Army logistics applications, while handling technical incidents and escalation. I later worked with the Research & IT office, reporting technical failures to higher-command and NATO/NRDC-GR technical teams and supporting daily operational reporting.
Operations Assistant
Serres
The Washland Supported day-to-day customer, B2B and IT operations. I rolled out Prosvasis GO for stock, orders, invoicing and sales, trained staff, and connected POS, fiscal and myDATA reporting workflows. I also handled customer payment and equipment issues, maintained computers, networks and the company website, and supported promotional campaigns with local and national influencers.
Education
University of Essex
Second Class Honours (Division 1), 2:1
Undergraduate studies focused on software development, programming, web and mobile application development, databases, computer systems and software engineering. The program included courses in object-oriented programming, programming for web applications, database development, computer networks and security, human-computer interaction, advanced programming, mobile programming, operating systems and network programming.
Applied practical skills to software application design, development, testing and maintenance, problem-solving, teamwork, Agile software development practices and professional coding standards. The degree also included a final dissertation/project in which knowledge of computing and software development was applied to a substantial technical project.
Skills
Root Cause AnalysisRunbooksCross-functional CollaborationCross-browser TestingQA CoordinationMission-critical SystemsB2B OperationsAdaptability