Head of Customer Education

About the role

This position will lead and unify Ashby's customer education initiatives, including consulting services, a public-facing academy, and product enablement for internal teams. You will shape a cohesive educational strategy that empowers both customers and Ashby's go-to-market departments.

Key facts

What you'll do

• Guide the RecOps Consulting team to ensure customer engagements deliver significant value and that learnings are integrated into educational content.
• Collaborate with Professional Services on structuring and delivering paid consulting engagements.
• Partner on content strategy for the Academy, determining what content is developed and how it is organized.
• Develop new Academy programs, including a product certification path and a digital learning experience.
• Build out Product Enablement to translate product knowledge for Customer Success and Sales teams and improve new hire onboarding.
• Establish operational frameworks for intake, engagement, and capacity planning to support the scaling of all three functions.
• Represent Customer Education externally through speaking engagements and customer sessions, providing feedback to the product team.

Requirements

• Experience building and scaling functions related to Recruiting Operations, Customer Success, or Customer Education.
• Ability to think from first principles about education and tailor approaches to specific audiences.
• Proven leadership skills, with experience developing and managing other leaders.
• Aptitude for designing operating models and systems for distinct but related functions.
• Comfort with ambiguity and a drive to build and scale new initiatives.
• Strong communication skills, particularly in a writing-intensive environment.
• Capacity to consider the needs of a diverse customer base, from small teams to enterprise organizations.
• Willingness to engage with new tools and technologies to support the team.
• A clear perspective on how consulting and education can reinforce each other.

Nice to have

• Experience with recruiting operations or talent acquisition.

Skills & tools

• Ashby platform

Practical notes

• Visa sponsorship is not available for this role.
• This role may involve occasional travel for industry events or customer sessions.
• Benefits include a 10-year stock option exercise window, unlimited PTO (with a four-week recommendation), 12 weeks of paid family leave in the US, a generous equipment budget, and a $100 monthly education stipend.
• US employees receive top-tier health insurance with premiums covered by the company and an automatic 401k match.
• Ashby is an equal opportunity employer committed to diversity and inclusion.
• AI tools may be used in the candidate screening process.