Senior UX Designer

About the role

The defines the operational workflows and end-to-end user experiences that govern how humanoid robots are deployed in the real world. This role owns the design of complex, real-world workflows and the navigation of ambiguous operational needs that arise during deployment. You will shape how users interact with physical robotic systems, ensuring that the experience is coherent, efficient, and trustworthy from initiation to completion. A core part of this position involves creating and maintaining design artifacts that bridge the gap between technical constraints and human-centered goals. You will work closely with product and engineering teams on a daily basis, aligning design decisions with outcomes such as usability, conversion, and customer satisfaction. This role requires a strong commitment to using design as a strategic tool for operational clarity and system reliability. You will be responsible for establishing a living design system that keeps robotic applications consistent and scalable across diverse use cases.

Key facts

What you'll do

Analyze end-to-end user workflows involving physical products, operational systems, and multi-touchpoint experiences to uncover friction and opportunity.

Design workflow maps, storyboards, behavioral definitions, prototypes, and future-state concepts that clarify complex robotic interactions.

Conduct evaluative and generative research to identify workflow assumptions, operational risks, and opportunities for continuous improvement.

Critically analyze user mental models, communication clarity, trust, onboarding, and operational usability within robotic deployment scenarios.

Synthesize insights from UX Research to translate user behaviors, operational needs, and experience quality into clear design requirements.

Collaborate with multidisciplinary technical teams to ensure that workflows, product requirements, and operational assumptions evolve coherently.

Maintain a design system that supports rapid iteration and consistency across fast-moving operational environments.

Translate ambiguous operational needs into structured design artifacts that guide product and engineering decisions.

Support usability testing, evaluative research, and operational validation workflows to confirm that designs function in the real world.

Apply systems thinking and service design principles to architecture workflows that integrate hardware, software, and human interaction.

Communicate design rationale and process clearly to stakeholders, balancing depth of thinking with clarity for non-design audiences.

Adapt quickly to rapidly changing workflows, product requirements, and operational constraints without compromising experience quality.

Contribute to prototyping efforts for both physical and digital touchpoints to explore and validate robotic interaction concepts.

Leverage service design, operational workflow design, and cross-touchpoint experience design to create coherent robotic journeys.

Demonstrate mastery in human-robot interaction concepts, behavioral systems, and embodied interaction design through practical design outputs.

Requirements

Bring 6+ years of cumulative experience in UX design, service design, workflow design, interaction design, or other experience-focused disciplines.

Have designed end-to-end workflows that involve physical products, operational systems, or multi-touchpoint user experiences in complex environments.

Critically analyze user mental models, communication clarity, trust, onboarding, and operational usability within deployment and usage scenarios.

Create design artifacts such as workflow maps, storyboards, behavioral definitions, prototypes, and future-state concepts that guide implementation.

Contribute to evaluative and generative research efforts that surface workflow assumptions, operational risks, and opportunities for improvement.

Understand and interpret user behaviors, operational needs, and experience quality across deployment and usage scenarios using UX Research methods.

Thrive in fast-moving environments where workflows, product requirements, and operational assumptions evolve rapidly.

Hold a Bachelor's degree as a required qualification for this role.

Be authorized to work in the US without sponsorship, as visa support is not available for this position.

Be capable of performing some physical tasks, including lifting, carrying, pushing, or pulling up to 50 pounds when necessary.

Be prepared for emergency response duties that may occur outside normal business hours as part of operational readiness.

Nice to have

Demonstrate experience in robotics, automation, industrial systems, logistics, mobility, healthcare, or other operationally complex environments.

Apply service design, operational workflow design, or cross-touchpoint experience design principles in previous work.

Show understanding of human-robot interaction concepts, behavioral systems, or embodied interaction design.

Contribute to prototyping or concept development for physical and digital experiences within robotic contexts.

Support usability testing, evaluative research, or operational validation workflows to confirm design effectiveness.

Skills & tools

Apply general skills in service design, workflow architecture, and systems thinking to solve complex operational problems.

Use collaboration methods that enable effective work across multidisciplinary technical teams.

Create clarity within complex and evolving operational environments through structured design communication.

Practical notes

Lifting, carrying, pushing, or pulling up to 50 pounds is required.

Emergency response may be required outside normal business hours.

Typical interview steps

Design interviews usually include a portfolio review, a design exercise, and a team conversation. Candidates present past work and explain their process and decisions. Some loops include a live design challenge. Communication matters as much as the visual output. Portfolios are strongest when they show the problem, the constraints, and the iteration, not just the final screens. Interviewers also watch how you take feedback.

Good to know

Human-centered robotics focuses on designing systems that support people across many life areas. Applied AI in robotics combines hardware and software to interact safely with the physical world. Designing for robotic systems involves service workflows, physical interaction, and multi-touchpoint experiences. Success depends on systems thinking, clarity in complex environments, and collaboration across disciplines.

Questions to ask

Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.

Career growth

Design careers grow from junior to senior, staff, and principal levels. Some designers move into design management or design operations. Specializations include UX research, interaction design, and brand design. Cross-functional influence grows with seniority. Senior designers are expected to influence product strategy, not just execute visuals. Building a habit of user research strengthens any design career.