Deployed Engineer

About the role

In this role, you will play a crucial part in assisting clients with the deployment and integration of Apex's innovative software products, which include virtual flatsats and testing equipment. As the primary technical software liaison for customers, you will provide ongoing support and guidance related to Apex systems and their integration processes. This position is hands-on and client-facing, requiring you to thrive in high-pressure technical situations.

Key facts

What you'll do

• Deliver direct technical software assistance to clients utilizing Apex products.
• Facilitate compatibility between flight software and ground software systems.
• Aid customers in the implementation of tools provided by Apex.
• Address technical inquiries and collaborate with internal engineering teams to troubleshoot software and system challenges.
• Travel to client locations for on-site support and resolution of issues.
• Develop and implement processes, documentation, and escalation procedures for customer deployments.
• Conduct training sessions for customers to enhance their understanding of Apex products.
• Monitor and report on the effectiveness of software deployments, making recommendations for improvements.
• Engage in continuous learning to stay updated on the latest software technologies and industry trends.
• Participate in team meetings to share insights and contribute to project planning.
• Collaborate with cross-functional teams to ensure customer requirements are met effectively.
• Document customer interactions and technical solutions for future reference.

Requirements

• A Bachelor's degree in computer science, software engineering, electrical engineering, aerospace engineering, or a related technical discipline.
• A solid foundation in software engineering, with hands-on experience in building, debugging, integrating, or supporting software-driven technical products.
• Proven ability to troubleshoot intricate technical systems across diverse environments, including labs, integration settings, production areas, and customer sites.
• Proficiency in ensuring software compatibility across various software types and customer integration scenarios.
• Familiarity with Linux, Python, C/C++, networking, test automation, and APIs.
• Competence in reading, interpreting, and applying technical documentation, such as Interface Control Documents and testing protocols.
• Strong communication skills, capable of conveying technical concepts to both technical and non-technical audiences.
• Adaptability to work in dynamic, fast-paced environments with unclear parameters.
• Readiness to travel to customer sites as required.

Nice to have

• Experience in the aerospace sector, particularly with spacecraft, satellites, avionics, ground systems, or mission operations.
• Background in supporting customer usage of virtual flatsats, bus emulators, or similar engineering systems used in laboratories.
• Knowledge of hardware/software integration, system testing, or field deployment of technical products.
• Prior experience in roles such as field applications engineering, solutions engineering, deployed engineering, systems engineering, or other customer-facing technical positions.
• Understanding of spacecraft bus architectures, flight software, ground software, telemetry, command and control systems, or electrical ground support equipment.
• Experience in resolving customer technical inquiries by liaising with internal software, systems, avionics, or product engineering teams.
• Familiarity with tracking changes and updates for customer-facing software documentation.
• A passion for contributing to the establishment and growth of a new technical function within the organization.

Skills & tools

• Linux
• Python
• C/C++
• Networking
• Test automation
• APIs

Practical notes

• The company offers a comprehensive benefits package that includes 100% coverage for medical, dental, and vision insurance for employees and their dependents, along with $100,000 in life insurance.
• Employees enjoy more than 15 days of vacation, 10 paid holidays, and a 401(k) plan with matching contributions (100% on the first 3% and 50% on the next 2%).
• The organization provides 8 weeks of paid parental leave and childcare reimbursement of up to $350 per day for work-related travel.
• Daily catered lunches and unlimited snacks are available to all employees.
• Apex Technology. offers equity to all full-time staff members, further enhancing the overall compensation package.