Anuj Kumar Shukla

Lead Telecom BSS platforms including Amdocs FX 6.0/3.0, Billing, and Number Management Systems (NMS), driving solution delivery and production stability. Developed an AI-powered Wi-Fi Diagnostic Agent for automated issue detection, root-cause analysis, and resolution. Serve as Technical Lead for FX development, overseeing solution design, development, testing, code reviews, and production deployments.

Lead integration initiatives across CRM, Billing, Provisioning, Inventory, and downstream telecom systems. Manage Java-based NMS applications supporting MSISDN, SIM, M2M (IoT), inventory lifecycle, bulk operations, and vanity number management. Mentor engineering teams and drive architecture, performance, and operational excellence across enterprise telecom applications.

Designed and developed customized telecom billing solutions integrated with Amdocs Kenan Billing System. Built enterprise applications using Arbor OM/BP and Kenan APIs for billing, customer management, and telecom operations. Collaborated with business stakeholders on requirement analysis, solution design, feasibility assessment, and implementation.

Provided L2 support for mission-critical billing applications, performing RCA and resolving complex production issues. Developed automation utilities and scripts to improve operational efficiency and reduce manual intervention. Managed billing, rating, provisioning, and production support activities while ensuring application stability and business continuity.

Supported Amdocs Kenan Billing applications, ensuring operational stability and high availability. Automated telecom operational processes using Oracle SQL, PL/SQL, Unix Shell Scripting, and Cron Jobs. Developed complex database solutions, performance tuning initiatives, and automated Order & Inventory Purging frameworks.

Managed telecom operations including activations, provisioning, barring/unbarring, suspend/resume, disconnections, and inventory management. Administered MSISDN, SIM, IMSI, and CUG inventories while supporting order fulfilment and provisioning workflows. Monitored applications, databases, Tuxedo services, APIs, and batch processes, ensuring SLA compliance and production support excellence.