Harshit Anand

Leading the insurance and lending platforms at Paytm, Spearheading the key AI innovations by building Insurance Agentic OS for fully autonomous workflows.

Architected an enterprise Voice AI SaaS platform enabling autonomous agents to handle upgrades, renewals, collections, and support for telecom and BFSI enterprises.
Designed multi-tenant distributed architecture combining LLM reasoning, real-time speech processing, and workflow orchestration.
Built self-learning AI agents leveraging semantic call analysis and feedback loops to continuously improve conversion outcomes.
Developed deep integrations with BSS/ OSS systems, CRM platforms, billing engines, and payment infrastructure.
Led infrastructure strategy transitioning from API-based architecture to GPU-backed AI pipelines capable of scaling to 1M+ calls/ month.
Implemented event-driven microservices architecture and distributed vector search infrastructure for real-time RAG workloads.
Built revenue observability layer enabling operators to track churn risk signals, retention outcomes, and payment recovery performance.

Scope: 30 engineers - Multi-region, multi-cloud infrastructure - 15M+ daily active users
Architected AI-driven voice automation using LLM, STT, TTS, automating 60% of user interactions and conversions.
Built real-time behavioral recommendations, improving CTR by 18%, session duration by 12%, and revenue by 9%.
Implemented ML-based refund and anomaly detection systems, cutting escalations by 10% and reducing refund time by 60%.
Modernized backend architecture into modular, containerized microservices - delivering 4x scale and 50% cloud cost reduction.
Automated post-order and fulfillment workflows via Shiprocket integration - reducing support tickets by 12%, churn by 10%, and increasing AOV by 9%.
Implemented ML-driven pricing, recommendations, and demand forecasting, improving conversion by 15% and stock turnover by 20%.
Deployed real-time churn and NPS dashboards, increasing user reactivation by 7%.
Aligned engineering and product OKRs with measurable KPIs, improving feature velocity by 2x.
Scaled org from 12 to 25 engineers, introduced SRE practices and performance frameworks.
Awarded Best in Cloud Infrastructure Security (E-Commerce) - Quantic India, 2023.

Scope: 13-member Engineering team · Multi-cloud (AWS, GCP, Azure)**
Led architecture and delivery of E-commerce and 3D Design platforms contributing 40% of company revenue.
Built distributed render management system (AWS Batch) — 60% faster throughput and 45% cost savings.
Developed retailer aggregation platform (30+ APIs) increasing AOV by 22% and retention by 15%.
Implemented ElasticSearch + Redis microservices, cutting query latency by 70%.
Automated infra provisioning & CI/ CD with Terraform, Nomad, Jenkins — improving release cycles 2.5x and achieving 99.95% uptime.

Scope: 14 engineers | FinCred and Payments Platform | ₹500Cr+ monthly transaction volume
Re-architected OMS into event-driven microservices on AWS Lambda - 2x faster releases and 35% faster order processing.
Implemented SSO for 200K+ users (AWS Cognito), increasing multi-app engagement by 20%.
Automated CI/ CD pipelines, reducing downtime by 60% and deployment errors by 40%.
Integrated fintech APIs (ZestMoney, Avanse, IIFL), reducing payment errors by 60% and improving reliability.
Orchestrated and led a high-performing backend engineering team (14+ engineers) at BYJUʼS, ensuring on-time delivery of mission-critical Web and Order Management System (OMS) projects with high reliability and scale.
Spearheaded the DevOps and AWS infrastructure strategy across two cross-functional teams by implementing robust CI/ CD pipelines, containerization, and automated release processes, driving predictability and faster time-to-market.
Redesigned the OMS architecture, transitioning legacy services to microservices and AWS Lambda-based serverless infrastructure, enabling scalable event-driven execution, periodic data optimizations, and background transformations.
Implemented centralized Single Sign-On (SSO) across 5+ production-grade web applications using AWS Cognito APIs, with support for User Pools and Federated Identities, enhancing unified identity management and cross-platform UX.
Optimized the purchase workflow by architecting seamless vendor integrations with fintech platforms such as ZestMoney, EzCred, Avanse, and IIFL, ensuring smooth EMI/ disbursement processing and improving conversion.

Managed servers using Loopback ORM and Postgres DBMS
Developed a scalable recommendation engine incorporating machine learning with Spark and Hadoop
Implemented real-time log monitoring using the ELK logging service and collectd system log collector
Engineered serverless architecture with AWS Lambda to handle AWS S3 & Kinesis triggers
Integrated Locus logistics management platform for managing intra-city logistics for scheduled and on-demand deliveries
Reduced congestion for CX by integrating IVR for managing inbound and outbound calls through Ozonetel
Designed and implemented microservices architecture by dividing monolith servers into smaller components, deployed using Docker, Consul for service discovery, and Registrator for service registration
Architected backend architecture and APIs for frontend/ mobile developers, as well as a web-based admin panel for managing products and customers.

Managed servers using Loopback ORM and Postgres DBMS
Developed a scalable recommendation engine incorporating machine learning with Spark and Hadoop
Implemented real-time log monitoring using the ELK logging service and collectd system log collector
Engineered serverless architecture with AWS Lambda to handle AWS S3 & Kinesis triggers
Integrated Locus logistics management platform for managing intra-city logistics for scheduled and on-demand deliveries
Reduced congestion for CX by integrating IVR for managing inbound and outbound calls through Ozonetel
Designed and implemented microservices architecture by dividing monolith servers into smaller components, deployed using Docker, Consul for service discovery, and Registrator for service registration
Architected backend architecture and APIs for frontend/ mobile developers, as well as a web-based admin panel for managing products and customers.