Jung-Hsuan (Alicia) Chu

Architected and shipped Spotlight, a multi-tenant memecoin launchpad platform — ported the leading Solana memecoin launchpad model to Story, an emerging Korean-IP-focused L1, in partnership with market makers (MM) to bootstrap liquidity, enabling 30+ partner token deployments in one month. Owned the roadmap end-to-end and built the partner onboarding playbooks, infrastructure SLAs, and Grafana monitoring dashboards used across all tenant deployments.
AI-powered customer support automation — implemented an AI chatbot workflow to automate user FAQ self-service, integrated end-to-end from ticket creation through backend resolution via Asana, reducing manual CS workload while maintaining response consistency.
AI-assisted growth & data operations — used AI tools to design and launch a Threads-based interactive quiz campaign to promote memecoin products, and to author and iterate SQL for Dune Analytics dashboards, accelerating on-chain analysis and partner reporting without additional headcount.
Directed a company-wide infrastructure wallet migration for 1.4M users across all institutional partner integrations, with zero asset loss and zero downtime — set the migration strategy and partnered directly with engineering leads, legal, and partner leadership to sequence rollout, manage risk, and design rollback safeguards.
Owned API/SDK roadmap end-to-end — coordinated ERC-4337 (Account Abstraction) wallet features and smart-contract-side changes, and authored integration documentation consumed directly by external developer teams building on Blocto's infrastructure.
Senior technical point of contact for institutional and VIP clients — diagnosed gas volatility spikes and API latency incidents, and translated partner escalations into prioritized roadmap decisions using SQL, Dune Analytics, and Tenderly.
Led gamification-driven partner growth initiatives with global partners including Animoca Brands via Arbitrum GameFi quest campaigns — designing reward mechanics and retention loops to drive user engagement; built a multilingual partner help center achieving 95% CSAT.

Owned onboarding and priority technical support for corporate and HNW accounts under strict AML/KYC compliance and international sanctions requirements, including the compliance specifications and customization requirements B2B clients require of their exchange provider.
Consolidated institutional bug reports for order-matching and API systems into structured product requirements via Zendesk and JIRA, acting as the bridge between engineering, legal, and product.
Optimized fiat-to-crypto operational workflow as key liaison across legal, product, and engineering.