Mustapha Ali
Experience
Customer Experience Management Professional
Sterling Bank PLC
Managed high-volume customer interactions, ensuring excellence in service delivery and issue resolution. Analyzed customer feedback data to identify pain points and suggest operational improvements.
Collaborated with cross-functional teams to streamline digital banking processes and enhance user satisfaction. Maintained a deep understanding of financial products, contributing to the bank’s reputation for customer-centricity.
Geography Instructor (Teaching Practice)
Usmanu Danfodiyo University / Asmau Girls College, Sokoto Designed and delivered lesson plans for secondary geography, simplifying complex spatial and environmental concepts. Leveraged educational technology to enhance classroom engagement and student performance tracking.
Education
Usmanu Danfodiyo University, Sokoto (UDUS)
Bachelor of Science in Education (B.Sc. Ed.)
Relevant Coursework: Cartography, GIS, Population Geography, Educational Psychology. Research Focus: Environmental Impact of Urbanization in Sokoto.
Skills
JavaScriptES6+Node.jsHTML5CSS3GitTerminalUI/UX DesignGenerative AICustomer Experience ManagementFull-Stack Development
Technical Stack & Projects
Integration of @google/generative-ai for automated logic and application building.
FinTech Simulation (Banking Transfer App)
Drawing from professional experience at Sterling Bank, developed a functional demo for local fund transfers featuring real-time balance tracking and a "privacy mode" for balance visibility.
AI-Powered Meal Planning Application
Built a full-stack tool utilizing Google’s Generative AI to generate personalized nutritional plans.
Local Music Streaming Platform (In Development)
Architecting a Nigerian-market-specific streaming interface with localized "Artist Tipping" mechanics.
Leadership & Social Impact
Founder / Content Strategist Hope Stories Africa
Established a digital brand identity focused on social storytelling and community resilience. Produced comprehensive scripts and visual assets to highlight developmental narratives across Africa.