Alexandra Nazimova

Managed onboarding and day-to-day relationships with 50+ affiliate partners across Thailand, Malaysia, and Taiwan.
Coordinated cross-functional projects between marketing, product, and development teams to launch and optimize campaigns.
Conducted A/B testing of landing pages and marketing funnels, improving click-through rate by 10%.
Monitored business KPIs, prepared analytical reports, and automated recurring processes using SQL, Jira, and Tableau.
Identified growth opportunities through data analysis and performance monitoring.

Provided technical and onboarding support for 50+ institutional clients, including crypto hedge funds, prime brokers and asset managers (BlackRock, Cerberus, Ares, LGT).
Investigated and resolved wallet, API, and market data feed issues via Zendesk while consistently meeting SLA targets (98% of tickets resolved within 4 hours).
Performed KYC/AML checks and coordinated issue resolution with internal teams and counterparties, including J.P. Morgan and Morgan Stanley.
Worked closely with Product, Engineering, and Operations teams to troubleshoot complex client issues and improve service quality.
Created documentation and communicated technical information in a clear, business-friendly way.

Supported high-net-worth and institutional clients with investment operations and account servicing.
Processed client instructions, financial reports, and operational requests with a strong focus on accuracy and compliance.
Coordinated with internal departments to ensure timely execution of client requests and issue resolution.
Maintained high service standards in a fast-paced financial environment.