Customer Support Specialist Administrator and Community Manager with 2+ years of experience in assembling reports, customer relations, maintaining community operations and maintaining confidentiality.
The Open Network (TON)
Switzerland
•I manage the community
•I help resolve crypto related issues
•I remove spammers from the community
•I educate the community about TON and guide them on how to buy Toncoin.
Cruz Company
Lagos
•I resolved customer complaint tickets
•I checked customer transaction hash online to confirm
•Helping customers with transactions, payments, wallet issues, or crypto-related questions
•Providing a positive customer experience and building customer trust
•Identifying common customer problems and reporting feedback to management for improvements.
Edo Innovation Hub
Benin City, Edo State
•Type documents such as correspondence, drafts, and memos
•Gained knowledge of data analysis using Power BI
•Identified and resolved customer issues and complaints
•Responding to Customer Inquiries via Various Channels, such as phone, email, chat or social media
•Providing Information about products or services.
Grand Oak Limited
Benin City, Edo State
•Trained 2 Tech Support assistants during a period of company expansion to ensure attention to detail and adherence to company.
•Fixed Computer software Issues
•Maintain utmost discretion when dealing with Customers
•Identified and resolved customer issues and complaints.
Certificate of Training
Minor inCustomer Relationship Management
Bachelor of Science