Staff Product Manager, Product-Led-Growth

About the role

This position focuses on driving product-led growth initiatives for Airwallex's next-generation, AI-powered financial products. You will guide the strategy and execution of intelligent automation and customer experiences across global regions and languages. This is a high-impact role shaping the future of global payments, treasury, cards, and B2B financial operations.

Key facts

What you'll do

• Lead product-led growth efforts, including in-product nudges, rewards, cross-sell systems, and lifecycle automation to boost customer adoption, retention, and revenue.
• Manage the complete product lifecycle for AI-powered features and platforms, from concept to launch and ongoing optimization.
• Define and advocate for the product vision and roadmap, balancing long-term innovation with immediate business needs.
• Collaborate with engineering, data science, design, compliance, and commercial teams to deliver scalable, secure, and intuitive AI solutions.
• Develop and launch AI/ML-powered products such as copilots, agents, chatbots, and recommendation systems, rather than just integrating models.
• Utilize AI-driven technologies and data insights to innovate, improve user experience, and reduce operational friction.
• Oversee the creation of customer service and support automation like bots and self-serve flows for intelligent automation in payments, onboarding, and support.
• Ensure compliance, transparency, and responsible AI practices are integrated into all products, especially in regulated areas like payments, treasury, and cards.
• Launch products across multiple regions and languages in a fast-paced global setting, working with local teams for market fit and regulatory adherence.
• Mentor other product managers, with potential for broader leadership growth.

Requirements

• 7+ years of product management experience, owning core product areas end-to-end for complex, multi-surface products (e.g., platforms, marketplaces, productivity tools).
• Experience includes 0 to 1 or early-stage products in ambiguous environments with a clear builder mindset.
• Hands-on experience building and launching AI/LLM-powered products, with deep technical understanding of how modern ML systems are trained, evaluated, deployed, and monitored.
• Data-driven, growth-oriented problem solver with strong analytical rigor (dashboards, SQL or product analytics tools) and a history of running experiments (e.g., A/B tests) to improve activation, adoption, or retention.
• Builder mindset and strong stakeholder management skills, capable of aligning engineering, data, design, operations, customer service, and go-to-market partners on strategy, roadmap, and execution.

Nice to have

• Experience in fintech, payments, treasury, cards, or B2B financial operations, including working within compliance, risk, or role-based access constraints.
• Previous work on growth, lifecycle, or product-led growth products (e.g., in-product nudges, rewards, cross-sell systems, lifecycle automation).
• Technical background or prior role in AI/ML, data science, or engineering.
• Experience building customer service or support automation (e.g., bots, self-serve flows, deflection journeys).
• Experience launching products across multiple regions and languages in a fast-paced, global environment.

Skills & tools

• SQL
• Product analytics tools
• A/B testing frameworks

Practical notes

Airwallex will not ask for bank details, sensitive ID numbers, or any form of payment during the application process. All official communication will come from an @airwallex.com email address. Apply only through careers.airwallex.com or the official LinkedIn page. Unsolicited resumes from recruiters are not accepted, and no fees will be paid for such submissions.