GTM Partnerships Manager

About the role

This role focuses on optimizing the efficiency and stability of our offline acquiring business. You will improve operations for point-of-sale systems, terminal deployments, and merchant onboarding. This position requires deep knowledge of face-to-face transaction operations and related compliance.

Key facts

What you'll do

• Create and implement top-tier operational processes for the full offline acquiring cycle, from merchant applications to chargeback handling.
• Identify and resolve operational bottlenecks, driving automation and process redesign to boost efficiency and lower risk.
• Manage operational relationships with key external partners, including payment platforms, terminal vendors, and third-party service providers.
• Develop and maintain operational policies and standard procedures for POS deployments and terminal inventory.
• Oversee the entire operational flow for onboarding new offline merchants, ensuring compliance with KYC/AML and scheme rules.
• Manage the terminal service provider for inventory, configuration, deployment, and decommissioning of physical POS hardware.
• Ensure accurate setup of merchant parameters, fee structures, and routing logic across payment systems.
• Act as an escalation point for complex merchant operational issues like connectivity failures and settlement discrepancies.
• Establish KPIs and metrics for the offline acquiring business, such as terminal uptime and dispute resolution rates.
• Monitor daily transaction processing and settlement to quickly resolve issues.
• Collaborate with Risk and Compliance teams to ensure operational procedures meet PCI DSS and scheme compliance for card-present environments.
• Lead efforts for scheme compliance reporting and operational audits for the offline channel.
• Work with Product Management to define operational needs for new offline acquiring features.
• Provide expertise to Sales and Account Management on operational capabilities and timelines for merchant solutions.
• Partner with Finance and Treasury to reconcile settlement files and manage operational float for physical transactions.

Requirements

• At least 5 years of experience in Payments Operations, Business Operations, or a similar role at a bank, PSP, or fintech company.
• Demonstrated operational experience in offline acquiring or merchant services, including POS/terminal management and physical payment acceptance.
• Strong understanding of card scheme rules (Visa/Mastercard) and compliance for card-present transactions (e.g., terminal certification, PCI P2PE).
• Proven ability to design, document, and implement scalable, efficient operational processes.
• Bachelor's degree in Business Administration, Finance, Computer Science, or a related field.

Skills & tools

• Proficiency with payments processing platforms, core banking systems, and settlement/reconciliation tools.
• Strong communication and stakeholder management skills, influencing outcomes across technical and business teams.
• Detail-oriented, proactive, and capable of managing multiple projects in a fast-paced environment.
• Familiarity with regulations such as KYC, AML, and PSD2 (if regionally applicable).

Practical notes

Airwallex will not ask for bank details, sensitive ID numbers, or payment during the application process. All official communication comes from an @airwallex.com email address. Apply only through careers.airwallex.com or the official LinkedIn page. Unsolicited resumes from recruiters are not accepted, and no fees will be paid unless a prior agreement exists for specific positions.