Support Associate- Japanese Speaker 24/7

About the role

Agoda is seeking a dedicated professional to join our support team in Yokohama. You will provide real-time assistance to our global customer base, ensuring high-quality service across multiple communication channels.

Key facts

What you'll do

• Manage high volumes of inquiries from guests and partners via phone, email, and live chat.
• Support a variety of Agoda products including hotels, flights, and activities.
• Take ownership of customer concerns, including pricing, invoicing, and operational issues.
• Meet individual and team performance goals.
• Identify and suggest improvements to work processes to management.
• Handle administrative tasks as needed while maintaining strict data confidentiality.

Requirements

• Fluency in Japanese.
• Ability to work a rotating shift schedule, including nights, weekends, and holidays.
• Commitment to maintaining high standards of integrity and data privacy.
• Willingness to work in a hybrid model.

Skills & tools

• Proficiency in phone, email, and live chat support platforms.

Practical notes

• This position requires availability for 24/7 operations.
• The role follows a hybrid work arrangement.