Senior Security Operation Engineer

About the role

Agoda is looking for a Senior Security Operations Engineer to manage and enhance essential enterprise security systems. This role involves working with infrastructure, network, IT, and engineering teams to improve security operations, system reliability, and automation across critical security technologies. You will focus on endpoint, server, network, and secure access environments.

Key facts

What you'll do

• Design, build, and optimize CrowdStrike across user devices and server environments, including defining sensor policies, detection tuning, and response playbooks.
• Administer and support Zscaler ZIA, ZDX, and ZPA, managing policy lifecycles, tunnel configurations, app connector health, and user experience monitoring.
• Troubleshoot and resolve issues related to network connectivity, VPN, secure access, and SASE services.
• Support security operations, incident handling, and root cause analysis for managed platforms.
• Use APIs and scripting to automate routine tasks, reporting, and platform integrations.
• Deploy and manage security platform configurations using Terraform and CI/CD pipelines, adhering to IaC best practices and change management.
• Apply generative AI to improve operational workflows, troubleshooting, and team productivity.

Requirements

• 7+ years of experience in security operations, endpoint security, network security, or security engineering.
• Hands-on experience with CrowdStrike for both user devices and servers.
• Strong knowledge of Zscaler ZIA, ZDX, and ZPA, or other SASE solutions.
• Experience troubleshooting network, VPN, and SASE-related issues in enterprise environments.
• Familiarity with APIs, scripting, Terraform, and CI/CD pipelines.
• Strong problem-solving skills and ability to collaborate with multiple technical teams.

Skills & tools

• CrowdStrike
• Zscaler ZIA, ZDX, ZPA
• SASE solutions
• APIs
• Scripting
• Terraform
• CI/CD pipelines
• Generative AI

Practical notes

Agoda is an equal opportunity employer. Employment is based on merit and qualifications, regardless of background.