Principal HR Business Partner

About the role

Agoda is seeking a Senior Manager or Principal HR Business Partner to lead the People agenda for the North America region. You will act as a strategic advisor to Commercial teams, balancing high-level organizational planning with hands-on operational support to drive business growth.

Key facts

What you'll do

• Advise regional leadership on people and business strategies to support commercial goals.
• Develop and execute a People Roadmap aligned with local and company-wide priorities.
• Manage organizational design, workforce planning, and change management initiatives.
• Use data analytics to track performance, engagement, and retention trends.
• Oversee talent development, succession planning, and leadership pipeline growth.
• Handle employee relations cases and provide guidance on complex, sensitive matters.
• Manage people operations including onboarding, policy compliance, and local labor law adherence.
• Mentor HR colleagues and business leaders to build regional leadership capability.

Requirements

• Bachelor's Degree in Human Resources or a related field.
• 8 to 10 years of progressive HR experience, including 3 to 5 years in a senior HRBP or leadership capacity.
• Minimum 5 years of experience operating across North America, including the US, Canada, and LATAM, with knowledge of cross-border employment practices and labor laws.
• Proven ability to manage both strategic organizational transformation and tactical, hands-on HR operations.
• Proficiency in English with strong communication and stakeholder management skills.
• Ability to navigate ambiguity and lead large-scale change in a global environment.

Nice to have

• Intellectual curiosity and a drive to challenge existing processes.
• Experience designing and implementing new people programs or operational workflows.
• International or multicultural work experience.
• High degree of personal ownership, flexibility, and humility.

Skills & tools

• Workforce planning and organizational design
• Data-driven decision making and HR analytics
• Change management and communication
• Employee relations and labor law compliance
• Leadership coaching and talent development

Practical notes

• This role is subject to E-Verify; candidates must be authorized to work in the U.S.
• Review the Agoda hiring process guidelines at careersatagoda.com/interview before applying.
• The company does not accept unsolicited agency submissions or CVs.