Collections Senior Analyst

About the role

This position manages the recovery of commissions and marketing fees from hotel partners to support the financial health of the company. You will operate as an individual contributor within a global team, focusing on operational efficiency and partner relationship management.

Key facts

What you'll do

• Manage a portfolio of outstanding receivables through consistent follow-ups and dispute resolution.
• Recover overdue payments from partners via email and telephone outreach.
• Meet or exceed assigned collection rates and outreach targets.
• Negotiate directly with hotel owners and management to secure payments while maintaining positive business relationships.
• Assist partners with payment processes to ensure timely settlements.
• Maintain and update invoice statuses within the CRM system.
• Respond to partner inquiries via email according to defined turnaround times.
• Adhere to standard operating procedures for resolving payment discrepancies.
• Coordinate with the Pay-in team to verify payment evidence.
• Escalate unresolved overdue accounts to third-party debt collection agencies after the designated timeframe.
• Identify workflow bottlenecks and implement process improvements to increase collection efficiency.
• Prepare reports and submit data as required by the department.

Requirements

• Minimum 5 years of experience in B2B debt collection.
• 5 to 10 years of total professional experience in the finance or tourism sectors.
• Ability to work the midnight shift.
• Strong negotiation, problem-solving, and communication skills.
• High level of organization, attention to detail, and professional autonomy.
• Proficiency in Microsoft Excel and relevant business software.

Skills & tools

• Microsoft Excel
• CRM systems
• B2B Debt Collection
• Dispute Resolution
• Financial Reporting

Practical notes

Review the Agoda hiring process guidelines at careersatagoda.com/interview before applying. The company does not accept unsolicited third-party or agency CVs. Agoda is an equal opportunity employer that evaluates candidates based on merit and qualifications.