Results-driven CX & Product Operations leader with 7+ years of experience scaling support platforms, automating customer journeys, and driving measurable business impact across Fintech, E-commerce, and SaaS environments. Proven track record of deploying AI chatbots and workflow automation that cut costs by crores, building SOPs from scratch, and leading cross-functional teams to consistently exceed KPIs. Adept at bridging product, ops, and tech teams to deliver operational excellence at scale.
DigiHaat
New Delhi, India
Leading CX process automation and operational excellence initiatives •Spearheaded AI Chatbot integration automating 85% of agent hand-off tickets, directly reducing operational costs and improving first-response time
Bobble AI
Gurugram, India
Drove the product roadmap & B2B revenue growth from custom Keyboard
Paytm
Noida, India
Part of CST team driving the product charter for the Customer & Merchant support platform
Reliance Jio
Mumbai, India
Member of NHQ team responsible for daily business achievement across the country
xLab, Internet Business Japan
Bangalore, India
Part of Product and Business Development team of CodePrompt, an online mentoring platform
Bachelor of Technology
Mumbai, India
Delivering INR 8 Cr+ in annual cost savings through end-to-end API integration and workflow automation
reducing agent hand-off by 85% and significantly improving CX metrics
through Gen AI sticker feature launch, onboarding optimisation, and international market expansion
via Recommendation POD operations
tracking multi-KPIs for 2000+ employees across pan-India geographies at Reliance Jio