Adaora Okereke
I am a Payment Operations and Settlement Specialist with over 6 years of experience in fintech and financial services, specializing in cross-border payment flows, multi-currency liquidity management, and end-to-end reconciliation. Complemented by recent hands-on experience in AI training, data annotation, and video content review, including robotics data collection and LLM evaluation. Highly detail-oriented, comfortable in remote and distributed team environments, and committed to quality across both financial and AI-driven projects.
Experience
DATA-VIDEO COLLECTOR FOR ROBOTICS
Micro1
Remote
- Captured high-quality video datasets for advanced robotics AI training, following precise project guidelines on scope, speed, and precision to meet evolving client expectations.
- Performed video-based data collection and annotation, categorizing and labelling footage based on content, intent, and context for use in AI model training pipelines.
- Reviewed and evaluated video content to ensure compliance with safety, quality, and ethical standards, identifying low-quality or irrelevant material for exclusion.
- Collaborated with distributed AI and data teams to maintain consistent labelling criteria and uphold annotation quality across deliverables.
- Maintained thorough documentation of video review processes and annotation decisions to support audit readiness and team alignment.
- Applied strong attention to detail in identifying inappropriate or off-spec content, providing structured feedback to improve data collection workflows.
AI TRAINER, EVALUATOR & VIDEO CONTENT REVIEWER
Outlier
Remote
- Evaluated Large Language Model (LLM) outputs for accuracy, coherence, reasoning quality, and instruction-following, providing structured feedback to support iterative model improvement.
- Designed prompts and edge-case scenarios to stress-test model performance and identify failure patterns across diverse domains.
- Reviewed and annotated video content to support AI training and content moderation projects, categorising footage by content type, intent, and context according to project guidelines.
- Identified inappropriate, low-quality, or non-compliant video content, ensuring datasets met safety and ethical standards before use in model training.
- Performed data annotation, labelling, and quality assurance to support supervised and reinforcement learning workflows across structured and unstructured data.
- Collaborated with distributed teams to refine evaluation criteria, labelling guidelines, and training processes for consistency and accuracy.
PAYMENT OPERATIONS ASSOCIATE
Klasha
Remote (United States)
- Monitored daily payment operations across multiple banking partners and merchants, ensuring smooth transaction flow from payables to receivables and quickly addressing any system issues or failures.
- Investigated and resolved transaction issues related to ACH, wire transfers (domestic/international), and RTP, working closely with banks and payment partners to troubleshoot and expedite resolutions.
- Collaborated with product and engineering teams to support integration of new local payment rails, accommodating growing transaction volumes.
- Developed and implemented standard operating procedures (SOPs) for payment processing, settlement workflows, and reconciliation to improve consistency and reduce operational errors.
- Performed daily reconciliations and managed multi-currency liquidity across USD, EUR, GBP, KES, ZMW, and NGN, ensuring accurate financial data and timely settlements.
- Led the setup of local bank accounts in Kenya, Zambia, and South Africa, facilitating seamless cross-border payment operations in emerging markets
- Negotiated contracts with payment service providers and processors to integrate local payment methods, optimizing costs while maintaining service quality.
- Worked with the compliance team to implement fraud detection measures, reviewing transaction patterns and escalating suspicious activities.
- Managed Over-the-Counter (OTC) desk operations, overseeing FX trades and large-value settlements while ensuring compliance with internal policies and regulatory requirements.
- Contributed to revenue optimization by analyzing FX pricing strategies and transaction fee structures, identifying opportunities to remain competitive while improving margins
- Prepared regular reports on payment operations performance, FX activity, and OTC desk metrics to senior leadership decision-making
SETTLEMENT & PAYMENT OPERATIONS LEAD
Payfi
Remote (Canada)
- Handled abnormal fund settlement issues, investigating root causes and coordinating with internal teams and external partners to resolve discrepancies in a timely manner.
- Conducted daily reconciliation of transactions across multiple payment channels, identifying variances and escalating unresolved discrepancies to payment processors and banking partners for investigation.
- Verified and reconciled bank statements and settlement reports from multiple financial institutions, ensuring alignment between internal records and external documentation.
- Posted daily bank transactions into accounting software, maintaining organized and audit-ready financial records for monthly closings and reporting.
- Supported customer service team in resolving settlement, reconciliation, and dispute-related inquiries, providing detailed transaction information and coordinating refunds when necessary.
- Monitored partner settlements across various payment providers, regularly reviewing settlement reports to ensure accurate value settlement and identifying any inconsistencies.
- Managed liquidity across company accounts, monitoring cash positions and coordinating fund transfers to ensure sufficient balances for processing settlements without delays.
- Processed refunds following reconciliation, verifying transaction details and working with finance to ensure proper documentation and timely customer reimbursement.
- Investigated and resolved settlement and chargeback discrepancies, working with payment processors and banks to recover disputed funds and minimize financial exposure.
- Reconciled credit inflows from various payment channels including Paystack and bank transfers, ensuring all incoming funds were properly recorded and allocated.
- Addressed customer and merchant disputes promptly, investigating transaction details and collaborating with relevant parties to reach fair resolutions while maintaining positive relationships.
FINANCE ASSOCIATE
Selar
Lagos (Remote)
- Reconciled transactions across multiple bank accounts, payment gateways, and dashboards, ensuring accuracy and identifying discrepancies for resolution.
- Monitored accounting records and investigated variances, utilizing analytical skills to identify issues and work with relevant teams to resolve them efficiently.
- Prepared monthly financial reports and statements for management review and decision-making.
- Managed company tax compliance, preparing filings, and ensuring timely remittance to avoid penalties.
- Monitored FX rates and currency fluctuations to maintain competitive pricing while managing exposure and ensuring profitable transaction fees.
- Maintained adequate liquidity across multiple currencies including USD, EUR, and NGN to support efficient payment processing operations.
RECONCILIATION OFFICER
Rosabon Financial Services
Lagos
- Provided liquidation balances and account statements to clients, ensuring transparency and clarity in financial transactions.
- Addressed client complaints and support queries promptly, working to resolve concerns and maintain customer satisfaction.
- Processed refunds for reconciled client accounts after thorough verification of transaction details and account balances.
- Reconciled various loan account types including IPPIS and group loans, ensuring accuracy and compliance with regulatory standards.
- Captured client account statements in the ERP system, contributing to efficient record-keeping and data management.
- Supervised reconciliation processes to ensure alignment with operational workflows and identify areas for improvement.
- Collaborated with cross-functional teams to investigate missing payments and escalated fund discrepancies, working toward resolution.
- Prepared and issued letters of non-indebtedness and indebtedness approvals to clients upon request, maintaining professionalism and accuracy.
- Verified account discrepancies by gathering and analyzing information from sales, customer service departments, and customers to ensure accurate financial records.
- Processed incoming financial disputes and provided customer service to clients, building trust through responsive communication.
FINANCE ASSOCIATE
Teknokleen Nigeria Limited
Lagos
- Posted sales invoices into accounting software and maintained organized filing systems for audit compliance.
- Reconciled accounts payable and receivable regularly to ensure accuracy and timely settlement of outstanding balances, investigating and resolving discrepancies as they arose.
- Conducted daily, monthly, and annual bank reconciliations for multiple accounts, ensuring transactions were accurately recorded and aligned with bank statements.
- Processed cheques for utility payments, vendor invoices, and other business financial obligations, ensuring timely payments.
- Analyzed bank deposits and payments to ensure all transactions were properly documented and reconciled in the company's financial records.
- Prepared tax returns and ensured timely submission in compliance with tax regulations, maintaining organized tax records.
- Posted and processed journal entries into the accounting system, ensuring accurate reflection in financial statements and ledgers.
Education
Nnamdi Azikiwe University, Awka
Bachelor of Science
Accountancy
Skills
Payment OperationsACHDomestic & International Wire TransfersRTPCross-Border PaymentsMulti-Currency SettlementOTC Desk ManagementFX ProcessesTransaction ReconciliationBank Statement VerificationDispute ResolutionFraud MonitoringFinancial ReportingCompliance & Risk MitigationLLM Evaluation (Accuracy, Reasoning, Consistency)Prompt Design & OptimizationData Annotation & LabellingVideo Content Review & AnnotationRobotics Data CollectionQuality Assurance for AI OutputsJiraAsanaExcelGoogle WorkspaceQuickBooksZoho BooksERP SystemsPaystackSlackXeroSWIFT