Operations Associate

About the role

Acumen is searching for an Operations Associate to support the Acumen Academy's operational functions across various departments. This position is central to ensuring smooth operations that align with strategic objectives, including managing the technology stack, optimizing workflows, and assisting regional teams worldwide. The ideal candidate will combine strategic thinking with practical execution, using technology to enhance the effectiveness of a globally distributed team.

Key facts

What you'll do

• Serve as the primary contact for Academy operations, making resources accessible to all teams.
• Provide logistical support, data assistance, and help implement new processes or tools for regional teams.
• Maintain and improve the onboarding and offboarding procedures and documentation for the Academy team.
• Manage the schedule for global team meetings, including tracking action items and ensuring follow-through.
• Support fundraising efforts by providing data for new concept notes, proposals, events, and grant reporting.
• Connect Development & Partnership teams with relevant Academy colleagues for specific program, region, or sector needs.
• Ensure data accuracy for Academy prospects and partners within the Development & Partnership Salesforce system.
• Coordinate meetings, report on progress, and follow up on action items for Development & Partnership initiatives.
• Act as the main point of contact for technology tools and coordinate with the IT team for onboarding and troubleshooting.
• Evaluate, implement, and retire technology tools in collaboration with program and leadership teams.
• Manage vendor relationships, licenses, and renewals for the technology stack.
• Liaise with IT, Legal, and Finance teams to ensure technology systems align with company practices and budget.
• Develop and maintain AI-powered integrations and automations to reduce manual tasks.
• Keep system and workflow documentation clear and current.

Requirements

• At least 3 years of experience in operational or project support.
• Demonstrated experience working with diverse teams, managing relationships, and overseeing operational workflows.
• Experience supporting multi-region or globally distributed teams across different time zones.
• Experience with Airtable, Slack, Claude, Miro, Salesforce, and HubSpot.
• Strong written and verbal communication skills.
• Proven ability to build relationships and manage multiple stakeholders.
• Permanent authorization to work in Canada.

Nice to have

• Experience in social impact, nonprofit, or remote work environments.
• Experience working with fundraising teams.

Skills & tools

• Airtable
• Slack
• Claude
• Miro
• Salesforce
• HubSpot
• AI automation
• Strong organizational skills
• Proactive initiative
• Collaborative teamwork
• Independent work across time zones
• Curiosity for technology application
• Solutions-oriented approach
• Adaptability in fast-paced settings
• Alignment with Acumen's mission

Practical notes

Applications will be reviewed and candidates interviewed on a rolling basis, so early application is encouraged. The role may be filled before a formal deadline.