Principal Customer Success Manager

About the role

6sense is dedicated to helping companies achieve greater growth, retention, and efficiency. This role is central to ensuring our enterprise clients maximize the value and return on investment from our platform. You will be a key partner in their success.

Key facts

What you'll do

Develop and execute strategic account plans, including conducting Quarterly Business Reviews, to demonstrate business value and ROI for clients.

Monitor account health, identify potential risks, and work to maintain high customer retention and growth rates in collaboration with Account Executives.

Serve as the primary advisor to global enterprise clients, understanding their business objectives and ensuring deep adoption of the 6sense platform into their daily workflows.

Act as a liaison between customers and internal teams, advocating for feature requests and influencing the product roadmap.

Manage customer onboarding, product implementation, and training initiatives, often in partnership with technical CSMs and Program Managers.

Requirements

Hold a Bachelor's degree or its equivalent in Global Marketing, Marketing, or a related field.

Possess at least 5 years of experience in roles such as Customer Success Manager, Account Manager, or Consultant.

Demonstrated experience in developing account strategies to maximize technology solution adoption.

Proven track record in high-touch strategic or enterprise customer success.

Experience working with global enterprises and managing relationships with multiple stakeholders.

Skilled in advising C-suite executives on SaaS platform adoption for accelerated ROI.

Familiarity with B2B demand generation, marketing operations, sales operations, and analytics teams.

Experience in negotiating renewals and identifying/driving upsell opportunities.

Proficiency in managing projects from initiation to completion and influencing internal resources.

Knowledge of marketing technology stacks, including Marketing Automation, digital marketing tools, data providers, and B2B digital media.

Nice to have

Experience with the 6sense predictive engine, including implementation and expanding use cases.

Skills & tools

Marketing Automation

Digital marketing technologies

Data providers

B2B digital media

Practical notes

Base Salary Range: $126,393.75 - $185,377.50.

Total compensation may include bonus, commission, and stock options.

Benefits include health insurance, life and disability insurance, 401K matching, paid holidays, self-care days, and PTO.

Approximately 30% domestic travel may be required.

Telecommuting is permitted within the U.S.