Workplace Support Specialist - Austin

About the role

1Password is establishing a new office in Austin, and this role is crucial for managing all on-site technology. You will ensure a high-quality in-person technology experience for employees, supporting critical workplace systems daily. This position offers a unique chance to shape how workplace support evolves as the company expands its physical presence.

Key facts

What you'll do

• Oversee and maintain the Austin office's wired and wireless network infrastructure.
• Manage and operate physical security systems, including access control, cameras, and integrated platforms.
• Collaborate with the Security team on compliance, audit trails, and governance for physical security.
• Coordinate with building management for physical integrations and ongoing maintenance.
• Manage vendor relationships and the hardware lifecycle for all workplace infrastructure, monitoring uptime and reliability.
• Provide direct IT support to Austin employees for hardware, software, peripherals, and AV systems.
• Partner with the remote IT Support team to ensure a consistent support experience and improve in-person support processes.
• Manage the technology onboarding process for new Austin hires, including device setup and orientation.
• Operate AV systems in various office spaces, proactively resolving issues with video conferencing, room scheduling, and displays.
• Contribute to the broader IT support queue by handling remote requests, triaging tickets, and creating documentation.
• Develop and maintain operational documentation, runbooks, and knowledge articles to scale workplace support.
• Identify opportunities to enhance processes, tools, and employee experience, implementing scalable solutions.
• Ensure a welcoming office environment by maintaining reliable and user-friendly workplace technology.
• Collaborate with People, IT, Security, Finance, and Communications teams on workplace operations.
• Act as the primary contact for building management and facilities vendors, coordinating maintenance and service requests.
• Provide occasional operational support beyond technology, such as coordinating building maintenance or assisting with deliveries.

Requirements

• At least 3 years of experience in IT support, workplace technology, or infrastructure, with hands-on experience in office environments.
• Experience with office networking, including wired and wireless setups, using platforms like Cisco Meraki, Aruba, or Ubiquiti.
• Operational experience with workplace AV systems, including video conferencing, room scheduling, multi-zone audio, and displays.
• Experience with physical security systems, including access control and camera platforms.
• Experience supporting office environments, including coordination with vendors, building management, and cross-functional partners.
• Strong communication skills for effective collaboration with technical and non-technical stakeholders.
• Proven ability to thrive in a dynamic environment, managing shifting priorities while developing new processes and improving existing ones.

Nice to have

• Experience in a remote-first company supporting physical office infrastructure.
• Experience with MDM platforms and device lifecycle management.
• Familiarity with SOC 2 or ISO 27001 requirements related to workplace technology and physical security.
• Experience creating documentation, operational processes, or workplace standards from scratch.
• Comfort with building automation workflows to reduce manual operational tasks.

Skills & tools

• Cisco Meraki
• Aruba
• Ubiquiti
• MDM platforms
• Access control systems
• Camera platforms
• Video conferencing systems
• Room scheduling systems
• Multi-zone audio systems

Practical notes

This is an on-site role in Austin, Texas. Benefits include health, dental, 401k, generous paid time off, and an equity grant. Travel for in-person engagement, such as offsites and team meetings, is expected.