Senior Atlassian Administrator

About the role

1Password is seeking a Senior Atlassian Administrator to enhance our Enterprise Tools team. This position is central to managing our Jira and Statuspage environments, with a focus on evolving the Atlassian platform as the company expands. You will be instrumental in shaping how our engineering and business teams utilize these critical tools daily.

Key facts

What you'll do

• Oversee the architecture, configuration, and governance of 1Password's Atlassian platform, beginning with Jira and Statuspage.
• Contribute to the Jira Council, a cross-functional body responsible for aligning the platform with organizational needs, triaging requests, and guiding decisions.
• Collaborate with engineering, product, IT, and security departments to develop Atlassian solutions that support their operational workflows.
• Establish and enforce standards for Atlassian platform usage, including project creation, workflow design, naming conventions, field utilization, and permission models.
• Develop and maintain Jira automations to streamline tasks and improve data accuracy.
• Lead the onboarding process for new teams and programs onto Atlassian tools, creating training materials and acting as a subject matter expert.
• Manage the relationship with the Atlassian vendor and contribute to the platform's future development.
• Identify and address technical debt, configuration inconsistencies, and process inefficiencies by creating and prioritizing a backlog.
• Work with IT on integrating Atlassian tools with other enterprise systems like Slack, identity providers, CI/CD pipelines, and CRM tools.
• Evaluate, manage, and audit third-party applications and plugins to ensure platform stability, performance, and security.
• Document configurations, workflows, and decisions to ensure the platform's maintainability by the wider team.
• Prioritize security and privacy in all configuration decisions.

Requirements

• A minimum of 6 years of experience administering Jira in a large enterprise setting.
• Extensive experience managing the Atlassian Cloud Enterprise ecosystem, including its architecture, product organizations, and sandbox environments.
• Profound expertise in Jira configuration, covering workflows, issue types, permission schemes, notification schemes, custom fields, screens, and components.
• Demonstrated success in designing and governing Jira at scale, establishing standards for platform adoption by teams.
• Strong proficiency in Jira Automation, capable of building complex rules, maintaining them, and explaining their implications.
• Solid understanding of Jira REST APIs, webhooks, and basic scripting (e.g., Python, JavaScript, Groovy) for advanced integrations.
• Experience administering Statuspage; Confluence and Jira Service Management experience are beneficial.
• Excellent communication abilities, able to explain technical concepts clearly to diverse audiences.
• Experience aligning Atlassian configurations with corporate compliance and audit requirements.
• Experience vetting, implementing, and governing third-party marketplace applications such as Scriptrunner, structure tools, and advanced reporting solutions.
• Familiarity with IT Service Management (ITSM) principles.
• A preference for simplicity and maintainability in system design.
• A strong commitment to security and privacy, with a proactive approach to access controls.

Nice to have

• Experience with Confluence and Jira Service Management.

Skills & tools

• Atlassian Suite (Jira, Statuspage, Confluence, Jira Service Management)
• Jira Automation
• Jira REST API, Webhooks
• Scripting languages (Python, JavaScript, Groovy)
• Third-party Atlassian marketplace apps (e.g., Scriptrunner, Structure, advanced reporting tools)
• IT Service Management (ITSM) principles

Practical notes

• This is a remote position within the United States and Canada.
• Employees are expected to be available for occasional travel for in-person engagements, such as department offsites, team meetings, and industry events.
• Candidates are welcome to use AI tools responsibly during the application process.
• Background checks will be conducted for successful applicants.
• 1Password utilizes AI/ML for initial application screening; opt-out is available.